SR. Desktop/Network Support Engineer

Digital Reach Careers

Digital Reach (www.digitalreachinc.com) employs Tier II and Tier III network/desktop support engineers on a fulltime basis. We offer our employees a challenging environment, completive salary with profit sharing bonus, 401K, medical and dental health plans, and long-term disability protection.

 

Network/Desktop Support EngineerThe network/desktop support engineer is part of the IT support team providing Tier II and Tier III level software, hardware, and network support to end-users. He or she is responsible for addressing customer support calls for IT related problems, providing call resolution and managing client network infrastructures as per contracted SLA (service level agreement).

Job Duties Include:Proactively manage and setup client network infrastructures Provide general LAN/WAN administration tasks Performs hardware and software evaluations and make recommendations Performs application compatibility / interoperability testing / application packaging Performance Tuning and Monitoring for the desktop and laptop environment Develop and maintain documentation required to support the network infrastructure Provide ad-hoc IT maintenance support, troubleshoot, monitor and resolve desktop PC and server issues remotely PC setup, re-image, hand load OS, application installation and software break/fix for PCs Add new systems to the backup / restore environment as required Adjust and maintain backup / restore job or script to correct or prevent problems Requirements:Exceptional customer service skills Microsoft certification (MCP) required MCSE certification preferred Must have experience utilizing remote control software to troubleshoot and resolve PC desktop support issues. Strong customer management skills. Minimum five years experience in a desktop and workstation end-user support environment. Understanding of network infrastructure environment (ie LAN/WAN) Degree in computer science, management information systems or similar preferred Experience supporting Windows 2000/XP Pro/Vista and Windows 2003/2007in an enterprise environment including installation and configuration Experienced in deploying OS installation via scripted, unattended methods, Sysprep, and other imaging methods. Microsoft Business Desktop Deployment skills very desirable