NT/Windows System Admin III

Position Summary Addresses customer inquiries and resolves technical support problems related to network, software, hardware, and OS level issues via phone and Siebel.  Serves as an escalation point for lower level technical engineers.  Also assists lower level engineers in the implementation of large customer orders.

Duties Thoroughly describes and documents work using trouble ticketing system. Updates the Siebel ticketing system with current status of all ongoing issues. Installs and configures software requested by customers. Coordinates technical tasks to be completed by/with other groups. Monitors using MOM and VNMS. Answering customers requests/problems via phone Escalation point for Level I and II admins Assistance in large builds Monitor daily Netbackup activity and reporting to proactively avoid issues Troubleshoot and resolve missed and failed Netbackup backups Setup and configure Netbackup clients Performs other duties as assigned.

 

Job Requirements:
Skills Advanced network knowledge with a good understanding of the Windows Server environment Software installation experience Adavanced problem solving and troubleshooting skills Working knowledge of most of the supported software including email software Advanced knowledge of IIS Advanced knowledge of SMTP Virtual Server Advanced knowledge of FTP Windows services management Excellent Understanding of DNS Advanced knowledge of Active Directory Advanced Hardware troubleshooting Advanced troubleshooting knowledge of email protocols – knows POP, IMAP and MAPI Excellent understanding of MSSQL and ODBC connections

EOE M/F/D/V

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