MarketingChurn Analyst* / 08-2421

Position Description:

Clearwire's technology changes lives! If you are motivated by having a role where what you do each day directly influences the way people work and communicate, Clearwire may be the company for you. Clearwire, founded in October 2003 by telecom pioneer Craig O. McCaw, is a provider of simple, fast, portable and reliable wireless high-speed Internet service. Clearwire customers connect to the Internet using licensed spectrum, thus eliminating the confines of traditional cable or phone lines. Headquartered in Kirkland, Wash., the company launched its first market in August 2004 and now offers service in 16 states across the U.S. as well as in Europe.On May 7, 2008, Clearwire Corporation and Sprint Nextel Corporation entered into a definitive agreement to combine their next-generation wireless broadband businesses to form a new wireless communications company to expedite the deployment of the first nationwide mobile WiMAX network. In conjunction with this agreement Intel Corporation (through Intel Capital); Google Inc.; Comcast Corporation; Time Warner Cable Inc; and Bright House Networks have collectively agreed to invest $3.2 billion into the new company. Churn AnalystThe Churn Analyst will be responsible for working closely with the Customer Care organization and other functional groups to examine existing business models/processes and the flows of data in the business related to churn. Qualified candidates will have experience working with Customer Lifetime Value or a subset of this related to retention or churn. This person will be able to independently and proactively contribute ideas and thought to leadership as well as comfortably work with various levels of the organization including executive management. The Churn Analyst will work with the leadership team to understand the overall goals of the Customer Care organization and translate them into workable analytic solutions. This includes data mining and analysis of this data to help understand customer and sales behavior as well as explore unfound opportunities for sales and revenue enhancements. In order to successful complete this task the Churn Analyst will be expected to provide detailed reporting and trend analysis on customer factors, various ad-hoc projects, provide data feeds for marketing campaigns, build predictive models for use in managing customer databases, and analysis of subscriber databases. Responsibilities:• Collect, organize and analyze data to assist in the decision-making of the Customer Care department along with the operational departments of the business• Segmentation and analysis of customer base to gain insights on potential implications on retention, acquisition and other key business trends• Identify trends, recommend and implement methods for improvement including budgeting and forecasting for subscriber churn• Develop and oversee the churn forecast and reports• Provide proactive guidance on a daily, weekly, monthly, and annual basis. • Interpret churn data and provide insightful analysis to support churn reducing efforts • Provide root cause analysis and drive other analytical projects that will set in motion new retention and revenue initiatives across the company • Own the churn cube database along with the IT relationship to create a reliable data source that will quickly generate recurring churn analytics • Support, maintain, design, develop, and trouble-shoot process to improve, advance, or simplify data gathering and or reporting and analytics. • Prepare executive-level analysis, reports, and project status overviews for presentation to senior decision-makers within the company • Create and manage the recurring executive churn data pack report and analysis • Develop general churn analytics and present findings on a regular basis to executives and key business leaders. • Analyze churn by geography, customer life cycle, programming packages, equipment categories, etc • Partner with retention managers and call center support to monitor the data collection and quality assurance of the call center disconnect trackerQualifications:• Experience developing solutions calculating Customer Lifetime Value, Lifetime Customer Value or Lifetime Value within Churn Rate, Discount Rate, Period, Periodic Revenue, Profit Margin as a Marketing Analyst, Business Analyst, Churn Analyst, Loyalty Analyst, Retention Analyst or related title in a high technology, preferably telecommunications organization• Significant previous experience in database development (Access, Excel SQL, or Oracle). • Working knowledge of at least one database report writer software system (i.e., Brio, R&R Reports Writer, Crystal Reports, Oracle Reports, Business Objects)• Proficient in MS Office software; expert level abilities in Excel and Access• Demonstrated ability to analyze and interpret complex data; • Superior written and verbal communication skills• Proven ability to establish effective rapport with markets, internal contacts, and executive management team• Minimum of two years related experience performing AR/finance analysis (preferably within a customer operations environment)• Experience in a subscriber based business• MBA Preferred