Interactive Operations Director

For the Interactive Operations Director, we are seeking a candidate with 7+ years experience managing operational and systems projects to lead all operations in support of digital marketing programs for the Telecommunications Business Unit at Leapfrog Online.  This leadership role includes ownership and management of the ecommerce infrastructure (including all web sites and data operations) which is used for online marketing and high-volume customer acquisition programs. The Director will manage a diverse team including web producers and designers, product managers and operations managers.  The Director will also lead the process of establishing the technical, functional and marketing requirements for the Communications vertical.  The Operations Team gathers and prioritizes the requirements, while working with project management and technical teams to stage their testing and implementation in an Agile development environment.  In addition the Director will collaborate with clients directly. The Director reports to the VP/GM of the Telecommunications Business Unit.  Primary Responsibilities include:·  Prioritizing operational needs within the Telecommunications Business Unit. ·  Directing and allocating team members and resources to achieve planned business objectives·  Leading, coaching and developing the Telecommunications Business Unit Operations Team·  Working closely with the Communication Business Unit account teams to define technical support needs·  Working with the Project Management and Technology Teams to develop timelines and releases in support of those needs·  Managing the delivery of all projects related to website design, system engineering and reporting. In addition, managing system integration projects with third-party vendors, as needed·  Leading all Telecommunications Business Unit tracking and reporting efforts. Ensuring accuracy and availability of reporting, as specified, in order to enable actionable program insights and achievement of planned results·  Ensuring effective monitoring of Telecommunications Business Unit operational service levels. Identifying and driving continuous improvement into all program/operational elements·  Establishing and maintaining a Product Management discipline through defined requirements definition and consolidation processes, prioritization based on business and client needs and launch/release planning.  Our ideal candidate has:·  A Bachelor’s degree ·  Proven ability as a highly skilled leader to develop and manage a multi-function team·  Proven ability to manage conflict in a diplomatic manner·  Proven ability in process and product management ·  Ability to communicate in both technical and business environments and build the consensus required to define and implement programs and proposals·  Familiarity with development methodologies and an understanding of database driven websites (programming or web design skills are not required)·  Proven ability to work in a fast growing/ever-changing technology and operational environment·  Ability to prioritize and manage multiple programs and objectives in time critical situations ·  Excellent written and verbal communication skills·  Computer literacy, including competency with MS Office suite (including Excel and Access) and project management software  ·  Experience with agile development methodologies and operational development preferred·  Telecommunications industry experience a plus MAIL/FAX/EMAIL -  Resume, which must include salary history to: Human Resources, Leapfrog Online, 807 Greenwood Street, Evanston, 60201, fax 847-556-1468 or e-mail opsdirposition@leapfrogonline.com  Leapfrog Online is an Equal Opportunity Employer.  Since 1995, our Clients have relied on us to provide: Marketing expertise in their fields, primarily financial services and communications Guaranteed ROI on their marketing dollars from day one Innovative campaigns that drive high volume, high quality results Leapfrog Online is experiencing record growth and we're looking for several new members to help us take our business to the next level. Leapfrog Online offers: A fast-paced, dynamic environment A people-first culture Competitive compensation & benefits