Customer Service Associate

Full Time, Temporary/Contract/Project Job Category   Customer Support/Client Care Career Level   Entry Level Reference Code   032199 Company   Amazon URL   www.amazon.com Amazon.com hires people from all types of backgrounds, into positions based all over the world. We recruit the best and brightest. Why Join Amazon.com? At Amazon, we believe that every day is still Day One. A day to take a first step. A day to look forward to new challenges. And today is that day for you. It's your day to be a part of something great. Your day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and excitement behind Amazon. Customer Service Associate Customer Service Associate Amazon.com is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customers’ expectations.  An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems.  Associates communicate with customers primarily via email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.  A successful Associate will have the following skills: Computer Skills Ability to use a desktop computer system Familiarity with Windows XP, Microsoft Outlook, and Internet Explorer Excellent typing skills Demonstrable understanding of the Internet, Amazon.com website, and competitor websites Communication Skills Ability to communicate correctly and clearly with both internal and external customers Excellent documentation skills Good comprehension skills-- ability to clearly understand and state the issues customers present Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response Problem Solving Skills Effective problem solving skills Ability to approach problems logically Ability to demonstrate learning and decision making skills Strong time management skills Action oriented and self disciplined Organized and detail oriented Ability to effectively prioritize work time to ensure productivity and department standards for time spent Customer Focus Excellent customer service skills Ability to empathize with and prioritize customer needs Demonstrable interpersonal skills Demonstrable conflict resolution and negotiating skills Ability to determine customer needs and provide appropriate solutions The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.  We also require a high school diploma, plus one or more years experience in related positions.