Client Support Specialist

Intro:
Premier software and services provider to the advertising industry seeks a Client Services Support Specialist with media experience.
Mediaplex Systems provides leading marketing services organizations with a competitive advantage through innovative financial, production, and media management software solutions supported by an experienced, knowledgeable service organization. Top advertising agencies utilize our AdVault product line to research, plan, buy, and bill Network TV, National Radio, Spot TV, Spot Radio, Print, Outdoor, and interactive Media.
We partner with our clients. We provide them with software solutions to meet their specific business needs while providing superior service every step of the way. Our reliable, flexible and integrated technology enables our customers to achieve the greatest ROI across a variety of media, production, and financial marketing management activities.





Job Summary:
Job Summary: The Employee in this position will excel at problem solving skills and have a drive for resolving issues that may not have a clear answer from the start. The importance of being a team-player with good interpersonal and conflict resolution skills cannot be emphasized enough. As a Client Support Specialist for Mediaplex, you will gain skills in the areas of Software support in the Advertising and Accounting industry. You will possess strong problem solving skills, an eagerness to learn and become an expert in Mediaplex products, and have the ability to manage client requests through professional written and oral communication, You will interact with clients on the phone and via email to answer their questions and resolve issues. Your strong interpersonal skills will allow you to consult with clients to determine best methods for product use, deliver training at our clients' locations and via the web, implement new products and provide sales support. Your ability to be a team player is essential. You will need to learn quickly and multitask in a fast paced environment. Strong problem solving skills are required to be successful in this position. You will have the ability to work independently, not be micro-managed and travel.

What's in it for you: • Great company with a fun atmosphere • One of the hottest industries • Tremendous room for growth • Innovative technology • Strong compensation structure • Comprehensive benefits package which includes medical/dental/vision, 401K with company match, vacation/sick/holiday pay, flexible spending account, ESPP, and life insurance • Casual work environment that encourages individual initiative, experiments with new ideas for continuous improvement

So, if you are a Client Support Specialist with strong troubleshooting and Media expertise living in New York, NY or Louisville, KY area apply now.





Essential Functions and Responsibilities:
• Identify system issues and escalate to senior team members as needed
• Effectively manage multiple concurrent projects including help ticket management, client training, product implementation assignments, sales support, and consulting activities
• Telephone and email response to product support requests
• Training to Mediaplex clients and internal resources on the use of Mediaplex products
• Knowledge base entries and management
• Assistance to implementation managers related to product functionality and use
• Product presentations and technical support to the sales team






Required Education and Experience:
Requirements

• BA/BS preferred (or related industry experience)
• 3 + years experience in software technical support
• Must have excellent written and verbal communications skills
• Marketing and/or advertising agency experience a plus
• Client media accounting experience a plus
• Media planning / buying experience a plus




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