Client Service & Analytics Manager, US Team

Client Service & Analytics Manager, US TeamJob # SALES-00021 Location: Seattle Department: US CLIENT SERVICE AND ANALYTICS TEAMAbout the company M:Metrics, now part of comScore, Inc. is a syndicated audience measurement company reporting on consumer consumption of wireless content and application services, worldwide. Through its technical underpinnings and multidimensional methodologies, the Company has established a new measurement standard for the wireless industry by measuring the audience for, and reporting on the effectiveness of, mobile content and application strategies among publisher, carrier and mobile device manufacturers. M:Metrics’ executive team has over 70 years of global marketing, advertising, new media measurement and mobile telecommunications experience. Individually and collectively members of the team have founded, built and managed some of the most respected global research and syndicated measurement companies in the world, including SRI, AdRelevance, Jupiter Media Metrix and Nielsen//NetRatings. M:Metrics is a private, venture funded company. It is headquartered in Seattle, WAand has offices in San Francisco, CA and in London, United Kingdom. The Opportunity M:Metrics seeks an experienced professional for our US Client Service and Analytics Team to help us provide outstanding service to our rapidly growing group of clients. As an early-stage company, M:Metrics encourages employees to be proactive and to help develop the processes and procedures that will help our company grow. The person in this role will need to be willing to dig into our data and directly assist clients, as well as providing structure and support for the Seattle-based Client Analytics and Service Team.  This role will also involve working as an internal liaison with other teams on a daily basis including sales, engineering and data operations.  A friendly, personable demeanor and the ability to listen to and effectively respond to internal and external clients are necessary for success in this position. In this role, you will use your programming, analytical and communication skills to help M:Metrics respond to client requests for custom data cuts.Responsibilities Responsibilities include, but are not limited to: Identifying and implementing tools and processes to improve efficiency and ensure scalability as our client list continues to grow Managing workflow for the US team responsible for providing site support, responding to client requests, and providing internal data to the analyst, sales and marketing groups Supporting the other members of the team, answering questions and helping to prioritize Providing product orientations and advanced training to clients Interpreting client data requests and building custom queries and reports to meet those requests Taking emails and phone calls from clients on a wide variety of questions related to our data service Using Salesforce.com to manage client requests and queue Using other internal tools to set up client accounts and process reports on usage and other metrics Autonomously producing specific data cuts from a large database of information on mobile phone customers’ consumption behavior, on available content and on handset specifics Analyzing data and preparing reports and presentations Working collaboratively with the rest of the Client Analytics and the Data Operations team in order to assemble and QA monthly data reports If you like being in a team environment and are ready to jump in and make things happen, whether or not it falls into your job description, then M:Metrics wants to hear from you. Skills NeededThe ideal candidate would have the following experience:  A B.S. or B.A. degreeA minimum of 3-5 years related experience, preferably in a research or analytics role Prior people management experienceExperience or keen interest in the mobile sectorPrior client-facing experienceExperience working with all Office programs and in particular Excel workbooksSQL query-writing skills Database reporting skills Self motivated and quick learner, with good organization and time management skills, and attention to detailStrong oral and written communication skills in order to identify client requirements and resolve data related issuesExcellent problem solving ability, including capacity to develop creative approaches to unique situation  To Apply, Please Visit:   http://www.comscorecareers.com/JobSearch/JobCenterViewCndt.asp?JobAd_Id=931104 comScore, Inc. (NASDAQ: SCOR) is a global leader in measuring the digital world. This capability is based on a massive, global cross-section of approximately 2 million Internet users who have given comScore permission to confidentially capture their browsing and transaction behavior, including online and offline purchasing. comScore panelists also participate in survey research that gathers and integrates their attitudes and intentions. Using its proprietary technology, comScore measures what matters across a broad spectrum of digital behavior and attitudes and helps clients design more powerful marketing strategies that deliver superior ROI. With its recent acquisition of M:Metrics, comScore is also a leading source of data on mobile usage. In an independent survey of 800 of the most influential publishers, advertising agencies and advertisers in the U.S. conducted by William Blair & Company in July 2008, comScore was rated the 'most preferred online audience measurement service' by 54% of respondents, a full 20 points ahead of its nearest competitor. comScore services are used by more than 950 clients, including global leaders such as AOL, Microsoft, Yahoo!, BBC, Carat, Cyworld, Deutsche Bank, France Telecom, Best Buy, The Newspaper Association of America, Financial Times, ESPN, Fox Sports, Nestlé, Starcom, Universal McCann, the United States Postal Service, the University of Chicago, Verizon Services Group and ViaMichelin. For more information, please visit www.comscore.com.