Two (2) Part-Time Technical Service Center Reps *Benefits provided!*

**Two Permanent-Part-Time Technical Service Center Representatives (Level 1 Helpdesk) - Immediate Need**Technical Service Center Representative - Scottsdale, AZ (Indian School and Scottsdale Road)Requisition # 95284 - The shift for this position is Monday through Friday 2:00PM to 6:00PM Pacific Time(Shift will be change to 3PM to 7PM when AZ moves from Pacific Time to Moutain Time).This position can also be filled in Cranberry, PA - Shift is 5PM to 9PM Eastern Time.As a permanent, part-time employee this position offers exceptional benefits including Coventry subsidized medical and dental insurance effective your first day of employment. Other company sponsored benefits include accrued vacation, floating holiday and immediate eligiblity into 401(k), with employer match. We also have a group vision plan as well as flexible spending for Medical and Dependent care (FSA plans).GENERAL SUMMARY Provides first-level guidance, assistance, coordination and follow-up on client questions, problems or malfunctions of all systems applications, and hardware and software installed or maintained by IT. ESSENTIAL RESPONSIBILITIES - Provides front-line support at the desktop for PC’s, monitors, printers and desktop software (moves, adds, changes and troubleshooting problems). - Performs duties within guidelines to maintain customer satisfaction ratios. - Administers control center software. - Answers all incoming calls to the control center. - Provides internal/external clients with both professional and courteous service. - Determines nature of request, resolves and/or dispatches per documented procedures. - Provides client notification of system, application and hardware availability. - Assesses and logs required information to resolve client requests. - Builds and maintains all accounts on legacy systems. - Performs other duties as required. JOB SPECIFICATIONS - Associate’s degree in related field or equivalent work experience. - Previous experience (usually 1+ years) in supporting Windows, MS Office, PC hardware/software and printers. - Usually 1-2 years experience in a customer service setting. - Advanced PC troubleshooting skills. Strong analytical and organizational skills. - Health/Managed Care experience preferred. Apply online at careers.cvty.com - requisition # 95284.  Company: Coventry Health Care Location: Scottsdale, AZ 85251 Status: Part Time, Employee Shift: First Shift (Day), Second Shift (Afternoon) Job Category: Customer Support/Client Care Relevant Work Experience: 1+ to 2 Years Career Level: Experienced (Non-Manager) Industry: Insurance Education Level: Some High School Coursework Occupations: Technical Customer Service Industry: Insurance Reference Code: 95264 and 95284