Support Analyst

The National Insurance Producer Registry (NIPR), an affiliate of the National Association of Insurance Commissioners (NAIC), currently has an opening for a State Support Analyst.  The qualifications for this position include, but are not limited to, the following:  Responsible for supplying all back up documentation and previous research if customer service referred issues appear to involve application problems.  Communicates directly with the state on written state business rules. Reports any problems regarding the transfer of transaction files to the state. Establishes with the state a normal turnaround time for state acceptance and response.  Researches or follows up with state on any customer service reported issues. Records daily activity with each state. Requirements for State Support Analyst include: Associate’s degree from a college or university in a software development field or 2 to 3 years of related experience or training, or an equivalent of education and training.  Required experience with Oracle, SQL (preferably with SQL Navigator).  Must have some technical experience in reviewing, validating and/or building transaction based data.  An understanding of XML is preferred. Other Skills and Abilities: · Knowledge of MS Office applications such as Outlook, Word and Excel· Must acquire a thorough understanding all assigned state business rules, state preferences and habits and acquire a basic knowledge of other states in order to serve as back-up support as needed.  · Proven and verifiable Customer Service skills are required with an emphasis on research and analysis in follow up methods.  · Must learn and use many or all of the following tools to analyze, interpret, track and report on PDB data and Gateway transactions:o  FTP, CRT, SQL Navigator, MS Access, XML, Slick Edit, EXCEL, PVCS, Tracker, Internal and External NIPR Applications. · Ability to work in a team environment.· Good written and oral communication skills as well as good and consistent attention to detail.· Must be able to handle a high volume workload consistently well in stressful situations.· Must be able available to work overtime when necessary  If you are interested in this position, please apply at the following link:   http://careers.vurvexpress.com/default.cfm?szWID=11493&szCID=51720&szSiteID=395&rss=0 The NAIC offers a quality work environment that emphasizes unparalleled balance between work life and family/social life.    EOE