Service Center Underwriter

Service Center UnderwriterCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Service Center Underwriter.  Please read on for more details regarding this position. JOB DESCRIPTION: SUMMARY:Reports to Underwriting Director.  Responsible for the underwriting of Select Account endorsements, renewals and/or new business within delegated authority. Goals are focused on productivity, quality, agency service and timely response to agency requests and other key defined process measures.  Provides support within established performance standards and priorities that are responsive to marketing, underwriting, retention and service goals.  Assures all related support activities are delivered in a manner consistent with Business Insurance’s customer service and expense management focus. Primary Duties:Evaluate complex Select renewal and endorsement business to accept, modify, decline and price accounts.  In addition, responsible for underwriting any new business generated by the Service Center, both for new accounts and through cross-selling of new coverages.  Ensures quality of underwriting meets standards for Select Accounts.Provide technical underwriting support and assistance to other employees in the Business Center handling less complex renewals and agents in the underwriting, sales and servicing of Select Accounts.  Works with Agency Program Managers to resolve global underwriting issues prior to service center deal implementation.Handle incoming phone calls on existing accounts.  Act as liaison with other departments and Select field offices to resolve problems (i.e. audit, billing, and claims). Provides appropriate level of customer service support to agents, field office and internal staff. Provide appropriate level of customer service support to agents, field office and internal Business Center staff.  This includes, but is not limited to automation support, policy services and communication of technical underwriting and product information.Participate in projects/assignments, which support policy service and production objectives with respect to marketing, underwriting, retention and customer service goals.  Provide technical expertise in the delivery of underwriting training to new hires and existing staff.  Conduct product and automation training for business center teams.Assist book transfer specialists on certain new business functions or complex underwriting/pricing situations.  Work Experience:Underwriting and marketing experienceSound math skills and proven analytical abilityAbility to communicate clearlyCustomer service orientationGood knowledge of Property Casualty business/productsSystems expertise to support the servicing/administration of CL accountsDemonstrated ability to work independently and in a team environmentAbility to balance timeliness and accuracy  Communication Skills:Clearly expresses ideasMaintain confidential informationListen to and understand what others are saying  Other:Business KnowledgeBasic knowledge of CL productsFamiliar with marketing and underwriting functionsFamiliar with related CL functions (i.e., claim, LP&E, Audit, RMIS, etc.)Working knowledge of workflow related to policy servicesKnow how to get things done Decision-Making/Problem SolvingUtilize existing methods or approaches to getting the work doneResourceful in gaining input to solve problems. Customer FocusAct with a sense of urgencyDemonstrate a commitment to superior serviceMaintain a high degree of responsiveness to internal and external customer needs Interpersonal SkillsManage own work and seek help as necessaryWork independently and in a team environmentEstablish and maintain effective work relationshipsTake responsibility for decisions, actions and performance In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.