Senior Claims Customer Service Representative - Albany, NY

Since 1912, we at Liberty Mutual have committed ourselves to providing broad, useful and competitively-priced insurance products and services to meet our customer’s ever-changing needs. As of December 31, 2007, Liberty Mutual Group had $94.7 billion in consolidated assets, $82.3 billion in consolidated liabilities and $25.9 billion in annual consolidated revenue. Liberty Mutual ranks 94th on the Fortune 500 list of largest U.S. corporations based on 2007 revenue, and is the sixth-largest property and casualty insurer in the U.S. based on 2006 direct written premium. Liberty Mutual Group today employs over 41,000 people in more than 900 offices throughout the world.  Advance your career at Liberty Mutual - A Fortune 100 Company! Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Claims Department. Liberty Mutual is seeking an individual dedicated to provide our policy holders with the highest quality service, helping them live safer, more secure lives.  Responsibilities: Obtain information and maintain records of accidents or personal property losses policyholders and claimants through telephone and written reports. Arrange appraisals, review appraisal reports and communicate with policyholders, claimants, physicians, medical providers, attorneys and repair shops. Secure essential facts about accidents, assess liability and compensability, negotiate settlements and explain denials to policyholders and claimants. Register claims, update status notes, establish target dates, communicate with other, schedule appointments and release payments on an automated system.Qualifications: High School diploma or equivalent plus 1-3 years of related customer service experience; Associates degree or equivalent plus 1-2 years of experience as a Claims Representative; or 5-7 years of total customer service experience. Proficiency in understanding basic policy and contract coverage. Ability to recognize questionable coverage or contract situation which may necessitate supervisory involvement. Strong oral and telephone communication skills. Licensing required in some states. Benefits: We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 401K and Company paid pension plan Medical coverage Dental coverage Paid time-off Pay-for-Performance Discounts on automobile and homeowner's insurance Discount fitness memberships Flexible spending accounts Tuition reimbursement Vision care coverage Work/Life resources Credit Union membership Employee and Dependent life insurance Disability insurance Long-term care insurance Overview:We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way. We believe that the Company’s success is inextricably linked to our employees’ satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success. We believe our employees take pride in knowing that they help people live safer more secure lives everyday. Responsibility. What's your policy? Job Information Company: Liberty Mutual Group Location: Albany, NY 12201 Status: Full Time, Employee Job Category: Customer Support/Client Care Career Level: Entry Level Contact Information Company: Liberty Mutual Group Reference Code: 02672