Sales Support Specialist-Disability Income

The MassMutual Financial Group is a global, diversified financial services organization with more than $395 billion in total assets under management. Our family of companies serves the needs of nearly 13 million clients by providing a broad-based portfolio of financial products and services including: investments, annuities, disability income insurance, life insurance, retirement services/401(k) plans, trust services, mutual funds and long-term care insurance. MassMutual Financial Group is committed to providing an inclusive work environment that capitalizes on the talents and contributions of all employees, regardless of age, race, gender, background, religion, disability, national origin, sexual orientation, or personal interests and beliefs.  We understand the importance of a diverse range of talent and ideas, and encourage our employees to share in this understanding. We foster respect for our employees, and provide a culture where each individual has the opportunity to be just that – an individual. Our impressive array of talented employees enables us to provide exceptional service to our continually expanding, diverse client base.  The strong growth of our business, ongoing development of new products and expansion into new markets is dependent on the inclusive work environment we maintain.   The Sales Support Specialist is involved in an administrative role for all phases of the proposal and implementation process for MassMutual’s Worksite DI product in our Regional Sales Office  RESPONSIBILITIES Assists in the development and quality control of both new and ongoing cases with the finalization of proposal materials Maintains processes for application quality and tracking with the customer, producer and/or home office new business team Performs research to ensure that producer licensing is in good order for each assigned case Assists in maintaining essential relationships internally and externally, including Disability Income Home Office associates, producers, marketplace benefit teams, and Human Resources personnel Responds to all customer inquiries on cases Processes policyholder information and update internal databases consistently and accurately Establishes and maintains customer profiles.  Assists in post sale process.  Actively engages in continuous improvement by assisting with implementing best practice policies and procedures and aligning with organizational goals and objectives. Considers cost implications in decision-making and assists in ensuring that Regional Sales Office expense and budget objectives are met.  REQUIREMENTS 1 or more years of strong customer service management experience DI Insurance knowledge and/or sales support experience preferred Excellent written and verbal communication skills Aptitude for effective and creative issue resolution High degree of ownership and sense of urgency Adept at business processing and demonstrated solid organizational skills Ability to multi-task and work in a fast-paced environment Basic knowledge of office policies and procedures Demonstrated commitment to excellence Passion for embracing business process improvement opportunities Proficient in Microsoft Office software: PowerPoint, Word, Excel, and WebEx Strong sense of teamwork and respect for othersThis opening currently resides in Overland Park, KS.   If you would like to apply to this position please click here HTTPS://RECRUIT.MASSMUTUAL.COM:443/sap/bc/erecruiting/posting_apply?param=cG9zdF9pbnN0X2d1aWQ9NDg5MUFEMEFDQUU3MDAxRkUxMDA4MDAwQUEwNjY2RDQmY2FuZF90eXBlPQ%3d%3d&sap-client=200  If you are already registered on our site, hit the “Applyâ€� button at the top left corner of the pageLogin our site and apply directly to the job.   If you are not registered on our site, please hit “Applyâ€� at the top left corner of the page and click register.  Register on our site.  You will receive via email an acknowledgement of your registration.   The email acknowledgement will include a link that must be clicked and/or copied and pasted into your browser in order to complete registration.  The link is only valid for 24 hours.  Once you have completed the registration process, go to www.massmutual.com  log in to our site and search for job number 50098579 and "APPLY".   In addition, if you would like to learn more about MassMutual, please visit www.massmutual.com. MassMutual is an Equal Opportunity EmployerM/F/V/D    Contact Information: Company: MassMutual Financial Group Location: Overland Park, KS 66202 Job Category: Sales/Retail/Business Development Career Level: Experienced (Non-Manager) Status: Full Time, Employee