SIU Investigator

SIU InvestigatorCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a SIU Investigator.  Please read on for more details regarding this position. JOB DESCRIPTION: SUMMARY:Conduct investigations to detect fraud on claims against the company. Provide investigative expertise to limit exposure and protect company assets.  These investigations involve all lines of insurance with an emphasis on property/causalty losses.   PRIMARY DUTIES:Conducts investigations with a focus on thoroughness, quality, with attention to detail, timeliness and cost control.Prepares and submits investigative reports covering all phases of the investigation in each case for approval.Assists with the development and training of the claim staff in the detection of external and or internal fraud, plus workplace violence.Interprets and conveys highly technical information to others.Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation.  Requires clear understanding of the rules of evidence.Establishes and maintains liaison with public officials, law enforcement officers and others to obtain assistance in conducting investigations.Knowledgeable about all applicable fraud statutes: local, state and federal to ensure duties and assignments are carried out within the requirements of applicable law and local office expectations.High degree of integrity and confidentiality required handling information that is considered personal and confidential.Customer Service and relationship/team building by maintaining contact during the course of investigations with company's claim services, Marketing and Underwriting colleagues, claimants, policyholders, agents, counterparts in other firms, external legal professionals, external medical professionals, financial institutions, government/regulatory agencies, potential customers and vendors and suppliers. Develops network of resources within the community (e.g., local fraud bureaus, district attorneys offices, law enforcement agencies, insurance associations, professional associations, and community groups). Requires overnight travel.Works in a position where frequent exposure to noise, dirt, odors or where work may be performed in a confined or restricted area.Runs special projects or initiatives at local and regional level with planning and implementation responsibilities and accountability for outcome.Serves as assistant and regular backup for Regional Manager.  Represents SIU as a technical resource by attending unit meetings (e.g., auto, property, subrogation, marketing, underwriting, legal proceedings as needed at the local level and acts within established professional guidelines as well as applicable state laws EDUCATION/COURSE OF STUDY:Minimum 2-year college degree or equivalent law enforcement or claim experience. WORK EXPERIENCE:Prior SIU Field experience.  Property and Casualty SIU experience a plus.  Working level knowledge of insurance and claim operations, commercial, personal, and Workers Compensation insurance products and litigation management.Claim, legal or law enforcement background. OTHER:Interviewing skills.Analytical skills and ability to make deductions; logical and sequential thinkerComputer literate; database and Internet proficient.  MS Office proficient.Knowledge of available resources (internal and external) to assist in investigationsConflict management skills to deal with crisis situations, hostile witnesses, etc.Ability to work without direct supervision. Critical Success Factors:Productivity (referral rate and average referrals per investigator)Customer Service and Timeliness of Investigation (close rate and average duration of investigation)Expense Management (return on investment and billing)Quality of Investigation (efficiency rate and QA score) In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.