SENIOR TRAINER

About us:

In 1973, founders Stanley Sussman and John Schmitt II, formed PFP to provide affordable insurance products to the average wage earner. They found their niche in the credit union market and decided to work with them exclusively.
Since then, PFP has grown into an organization with 250 employees that provides service to credit unions in 17 states. Millions of members currently have access to PFP’s programs. Hundreds of thousands of members currently are protected by The Family Security Plan®.

 

Overview:

The Senior Trainer will, plan, organize, and direct a wide range of in-house training activities. This individual will conduct orientation sessions and arrange on-the –job training for new and existing employees. The Senior trainer will work closely with the Director of Training and Development, department Managers and representatives.

 

Summary:The Senior Trainer will provide training to customer service and in-house sales departments.  Training consists of product knowledge, customer service and sales, soft skills, systems training, process and procedure and other training as needed Work closely with Director of Training & Development, department managers, representatives and selected subject matter experts to assess gaps in current training programsDevelop new training materials and analyze and adapt existing training materials as necessaryEvaluate and update training programs to ensure staff training needs are being addressedDesign new hire training programMonitor calls and provide feedback and coachingDevelop training measurements as they relate to the job requirementsMonitor, evaluate and measure the effectiveness of training as it relates to the job responsibilities and ensure that all training programs are continuously improved to set the highest quality standardsDeliver presentations and classroom instruction in support of company initiativesWork with employees on development and refining of skills



Qualifications:

Apply if you meet the requirements plus have a bachelor’s degree, 5+ years experience as a trainer, experience in a customer service/in-house sales environment, passion to help others grow and succeed, good organizational skills as well as:Excellent communication and follow throughAbility to work in a high energy environmentAmbition, strong work ethicAbility to take ownership of tasksAbility to handle multiple prioritiesBe a self-starter with strong problem solving abilitiesBe a career oriented individual searching for a rapid growth career path with an organization doubling in size over the next 5 years with a pleasantly unique culture.Travel 0%

 

For immediate consideration please email your resume in Word format to resumes@pfpservices.com

 

An Equal Opportunity Employer