RN Telephonic Interviewer - Work From Home Opportunity (2299)

- OUR VALUES MAKE US A BETTER COMPANY FOR ALL -

 

Our values including RESPECT FOR PEOPLE, INTEGRITY, INITIATIVE, COMPETENCE, AND LEARNING guide us to be the best company for both our employees and customers.  People who share our values, you have an excellent opportunity to thrive in our open, progressive and team-oriented environment.  Nation's CareLink, a company of Long Term Care Group, provides underwriting and claims services to insurance companies for their health, life, disability and long term care insurance products.  Nation's CareLink specializes in the long term care insurance segment.

 

ABOUT OUR BENEFITS

Long Term Care Group offers a very complete competitive benefits package including health, dental, life and long term care insurance.  We also offer a 401k plan, paid time off, and a flexible spending plan for medical and dependent care expenses.

 

ABOUT THIS OPPORTUNITY

In this position, you will perform the essential role of conducting telephonic interviews for clients who have applied for insurance.  In addition, this role allows you to use professional knowledge and experience to assist in identification of follow-up questions needed during the health interview process.

 

Location:  Work from home

Schedule:  Flexible, Monday-Saturday afternoon and evening hours available

Typically works with:  Clients and their family members, insurance companies

Travel:  Infrequent travel (see responsibilities below)

 

RESPONSIBILITIESConduct telephonic interviews for insurance company applicants in a quiet professional environment without interruptions and/or distractions.Receive calls from Customer Service area to complete telephone interviews with long term care applicants as they call in to Nation’s CareLink.Use nursing process knowledge within the scope of completing the interviews/exams.When necessary, tactfully refocus applicants who wander off the subject.Give concise, accurate documentation on client’s health history.Maintain quality and productivity with all tasks.Complete interviews in a timely manner, according to department guidelines.Determine follow-up questions needed for a thorough assessment.Identify and document health issue flags for underwriters.Likely required to attend in-office meetings an average of four hours per month.  Travel is at employee’s own expense.Must attend five days of in-office training at Nation’s CareLink.Other duties that are assigned.



QUALIFICATIONS Current and unrestricted Registered Nurse License in the state of Minnesota. Minimum of two years nursing experience required.Must type at least 40 words per minute and be proficient with MS Word.Prior experience in assessments, knowledge of community resources, various clinical areas, case management, insurance, and mental health nursing is preferred. Excellent interpersonal skills, including:Building a trusting, friendly relationship quickly. Communicating effectively and handling demanding people over the phone. Maintaining confidentiality as appropriate and a professional demeanor.Demonstrated team player, problem solver and decision maker.Ability to assess telephonically the policyholder’s care needs and current care services in order to provide choices of community resources and assist in coordinating those services. Ability to abstract information and develop an individualized plan of care based on the policyholder’s needs and his/her medical and social situation. Ability to evaluate the care services on an ongoing basis and work with the policyholder to revise the plan of care as needed. Ability to understand cognitive deficits and develop a plan of care that would maintain the policyholder’s safety in the least restrictive environment. Ability to manage a client caseload with proficiency as well as other designated responsibilities. Ability to learn and grasp details of position in a reasonable period of time.

TO APPLY CLICK THIS LINK:  https://home.eease.com/recruit/?id=52109  

 



To learn more about us, visit http://www.ncl-link.com/about.htm, or visit http://www.ltcg.com/ to learn more about our parent company Long Term Care Group.  While we do not sell or distribute long-term care insurance, our goal is to make a difference in the lives of the people we serve at a time when they need it the most.

 

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