Quality Consultant

MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a  Quality Consultant in Tampa, FL! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness to the needs of both clients and employees is a direct result of one of the core company values– People Count. Major Duties and Functions Include: THIS IS NOT A SENIOR OR OPERATIONS LEVEL POSITION. Provide process improvement support based on opportunities identified by the IDI QMS model, including: Processing mapping and documentation. Development, tracking and reporting of Quality metrics. Trend and root cause and cause/effect analyses. Identification of Process Measures. Change recommendation and testing. Implementation of change and monitoring. Conduct periodic focused audits of staff and conduct periodic audits of various new business processes. Prepare and deliver reports to the management team. Work with functional areas to develop key performance indicators and related metrics as well as documenting work procedures for core processes. Participate in special projects as directed by management. What You Need to Succeed: Knowledge of performance management and improvement concepts, which may include: process mapping, quality Systems, including ISO 9000, Baldridge, etc. Knowledge of Project Management phases and software. Understanding of business performance drivers (e.g. Sales, Revenue, ROI). 2 to 3 years of relevant experience, with 1-2 years experience using project management methodologies and tools. Proven ability to manage multiple projects simultaneously directly or indirectly through project teams. Ability to work independently, manage time and objectives to consistently meet aggressive deadlines. Demonstrated ability to communicate successfully and develop strong relationships at all levels within management, including senior management. Strong communication skills. Strong capabilities within Micro Soft Word, PowerPoint, Excel, Micro Soft Project, Lotus Notes. Work shouldn’t be something you do just to make ends meet. It should provide satisfaction…and an opportunity to make a difference. MetLife… where work meets life!Do YOU have what it takes to join a Major Force in Financial Services: Investments, Financial Advice, Banking and Insurance? If so respond TODAY! For immediate consideration, please APPLY ONLINE to submit your resume! MetLife is an Equal Opportunity Employer. Additional Information Position Type:  Full Time, Employee Ref Code:  23238 Number of Openings: 1 Business Area: Institutional Travel paid for interviews? NO Relocation expenses paid? NO Percent of travel on the job: 5-15 Salary Grade: 29 Company Code: MetLife Group View all "MetLife" jobs