Process Management Specialist

Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com

Performs process analysis to design or redesign multiple, integrated systems work flows and process issues to ensure that processes are customer focused, consistent, effective and efficient. Identify, implement and /or integrate technologies needed to automate the new process. Responsible for the implementation and training planning across multiple sites and documentation of processes. Able to develop a cohesive set of solutions in complex, unstructured environments. Manages middle sized projects and activities of multiple project teams which may include staff from other organization and processes. Must maintain strong personal expertise in the technology/systems which support the process.

This position is in Complaint Operations, working in the Escalated Case Unit. Complaint Operations handles all Life Sales and Service and Annuity and Mutual Funds Sales complaints for Individual Life. The associate in this position provides critical support to Complaint Operations by managing the Controls, Compliance Rules and Business Procedures of the department. The successful candidate must be able to manage multiple highly visible projects while reviewing high risk complaint cases and inquiries that have been identified as posing potential risks to the Company, including, but not limited to inquiries from the SEC, NASD, State Attorneys General, Customers represented by Counsel, etc. The position will require the individual to manage special projects, analyze complex cases for senior management, act as liaison and facilitator on Market Conduct Exams, Office of Supervisory Jurisdiction Exams and work closely with other departments including law, compliance and tax. Lastly, this position requires knowledge of conducting risk assessments, Sarbanes Oxley, Gramm Leach Bliley, and supervision of registered representatives and registered principals. Qualifications: * Excellent verbal and written communication skills are essential * Excellent Analytical skills * Strong knowledge of Compliance policies and Procedures with emphasis on Rule 38A-1, Written Supervisory Procedures and NASD Rule 2210 . Strong understanding and knowledge of life insurance, mutual funds and annuities * Knowledge of Microsoft Word and Excel a plus * Ability to effectively manage multiple tasks * Excellent time management skills * Experience dealing with Securities Regulators a plus * Required to obtain a Series 6 and Series 26 within 6 months of hire

The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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