Part Time - Member Relationship Specialist III

Job Location:  Phoenix Job Category:  Customer Support/Client Care Status:  Part Time, Employee Job Reference #:   5964 Share our pride. Join our mission. As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture. Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other. USAA is currently seeking a talented Part Time - Member Relationship Specialist III for our Phoenix, AZ location. As a Part Time - Member Relationship Specialist III for USAA's Policy Services division, you will provide outstanding customer service in an inbound environment while ensuring that every member feels valued. You will provide individual policy service to our members on existing auto and property policies as appropriate. You will also work with members to determine their individual needs and then suggest the most appropriate product(s) and/or service offerings. Qualified candidates need to possess: High school diploma or equivalent plus 2 years of customer contact and/or sales experience and/or 60 college credit hours and/or successful completion of military services and/or 1 year of customer contact experience plus 30 college credit hours. Acquisition and maintenance of applicable licenses. Ability to build customer rapport through effective communication skills. Ability to provide appropriate solutions to our members based on individual needs. Ability to multi-task and work in a dynamic fast-paced environment. Ability to navigate Internet and basic computer applications. Ability to work varying shifts Monday - Friday between 4:00pm - midnight, Open availability on Saturdays and Sundays. Ability to work approximately 20 hours/week, 5 days/week, including all holidays. Preferred experience includes: College degree. One year of financial services. One year of call center experience. This role does include a shift pay premium for hours worked after 6pm. At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life. Smoking and the use of related tobacco products are prohibited in USAA-owned or leased buildings, properties or vehicles Relocation assistance is not available for this position. Qualified applicants must successfully complete a pre-employment background and drug screen. USAA is an Equal Opportunity/Affirmative Action Employer. At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. Qualified applicants must successfully complete a pre-employment background and drug screen.