Outstanding Customer Service Representatives!!!

Job Purpose:Serves customers by providing outstanding CS support through communicating accurate information and thorough documentation of all conversations.Duties:* Answers simple incoming and routine inquiries.* Provides accurate, complete, and timely information pertaining to member policies and coverage.* Conducts research to provide claims status.* Investigates routine requests and escalates all call issues as required.* Follows up on inquiries.* Contributes to team effort by accomplishing related results as needed.Skills/Qualifications:CALL CENTER EXPERIENCE REQUIRED! Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking (PC skills). Ability to work in a structured, fast-paced environment. 2 years Customer Service Experience a must. Must be able to pass a pre-employment background screening. Position starts August 25th, M-F, $14/hr, Direct HireTo apply please visit our website at www.spherion.com, fax your resume to us at (509) 456-4955, email your resume to tinajannsen@spherion.com , or call to inquire at (509) 456-4944. Since 1946, Spherion has been helping talented individuals find rewarding job opportunities that drive excellence in their career. Through a network of 700 offices nationwide, we place 300,000 job seekers in fulfilling office professional, industrial and contact center positions every year. Put our career specialists to work for you!