Operations Manager

Operations ManagerCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Operations Manager.  Please read on for more details regarding this position. JOB DESCRIPTION: **This  position will be located in the Troy, Michigan area  Summary Lead and direct claim support/customer service team ensuring efficient and effective implementation of strategic initiatives and operational goals.  Coach, mentor and facilitate development of team members to maximize individual and organizational performance. Evaluate and manage performance objectives relative to quality, productivity and other office standards/goals as well as providing individual and team feedback on an ongoing basis.  Primary Duties and Responsibilities Establish and monitor individual team goals based on the overall office objectives and adherence to Best Practices. Implement strategies and initiatives to improve file quality, customer service and manage costs. Coordinates work activity to ensure appropriate deployment of resources to maximize productivity and ensuring the highest level of service. Motivate team members by providing training, honest constructive performance feedback and counseling. Build and maintain partnerships with colleagues and business partners to promote an enterprise culture. Work with management to establish and implement a strategic staffing strategy; establish and maintain high recruiting standards to acquire high caliber of people with diverse skills and backgrounds.  Effectively utilize reward system to distinguish top performers and significant achievements.  Recognizes all factors of performance, business results and personal effectiveness. Anticipates operational challenges and plan proactively to address.  Education / Work Experience  College degree preferred or equivalent work experience Claim or operations experience (3-5 years) Production Management experience a plus Customer Service experience Call Center Metrics experience a plus Computer Skills including Microsoft Office  Other Span of Control: Span of control approximately 10-20 for claim support and may vary based on: Team composition Support or customer service functions Claim Customer Service Dispatch Unit Field Operations Unit First Party Auto (Keep and Close) Glass Unit Salvage Unit Scanning Center Experience of staff Leading the Business: Executes Business Strategy Leads Change Drive Results Promotes Enterprise Culture Leading Others: Attract Top Talent Maximize individual and Organizational Performance Holds Others Accountable Aligns Rewards Creates and Sustains a Dynamic Workplace Leading Self:  Exhibits Courage, Conviction and Creditability Communicates Effectively and Influence Others Applies Critical Thinking Demonstrate Self-Awareness In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.