Medical Team Assistant-Workers' Compensation Dept.Rancho Cordova/Sacramento, California

Medical Team Assistant-Workers' Compensation Dept.Rancho Cordova/Sacramento, CaliforniaCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Medical Team Assistant-Workers' Compensation Dept.Rancho Cordova/Sacramento, California.  Please read on for more details regarding this position. JOB DESCRIPTION: Location: Rancho Cordova/Sacramento, CA SUMMARY:Perform administrative duties for claim representatives medical case managers and supervisors.  Issue claim payments amounts would be based on local discretion and product line guidelines.  Obtain and document medical information at the direction of the medical case manager.  Assist staff with general office procedures and problems. Provide administrative support to Utilization Review and Telephonic Medical Case Managers.  Reports to Unit Manager.Assign cases to the nurses from medical roster.Send/receive faxes from vendors and medical providers.Assign overflow requests to the appropriate vendor(s).Complete and send standard medical provider, attorney, and injured worker letters.Answer telephones and respond to inquiries.Perform backup support to other medical team assistant(s).Follow-up with medical providers, employer, and injured worker to obtain clinical and return to work information.Input notes on medical reports per the direction of the nurses.Document ongoing case information in system.Schedule IMEs and 2nd opinion appointments, as recommended by the Medical Case Manager.Arrange transportation for injured worker to provider appointments, as needed.Perform other duties as requested.  PRIMARY DUTIES:Provide administrative assistance by typing, taking dictation, handling telephone calls, setting up meetings and performing other duties, as assigned. Maintain activity records and complete required monthly reports. Maintain and control check issuance, as required.  Pay bills, file forms, photocopy and type, as requested. Input data and prepare reports, process computer checks, prepare for mailing and maintain appropriate records. Update files and close files, as requested.  Prepare closed files for shipping and storage. Maintain up-to-date files, attaching correspondence as appropriate. Process cancelled checks, credits and document activity on systems note screens, as required. Manage a daily diary & ICMS to do list through completing requested activities.  Customer Service contact in order give, receive, or exchange information. WORK EXPERIENCE:Knowledge of claim support functions, including check processing and data entry, is preferred. COMMUNICATION SKILLS:Basic communication skills required to request and provide routine data and to respond to oral and written instructions.Deals with information that is considered personal and confidential. OTHER:High school diploma or related business experience in a clerical/administrative support environment.Basic understanding of Workers¿ Compensation system.Excellent time management skills.Strong typing and computer skills.Strong organizational skills.Strong knowledge of medical terminology.Excellent telephone and customer service skills. Manual Skills:Large parts of daily assignments require motor coordination with finger dexterity, e.g. typing machine operations. Analytical skills:Problem solving generally defined, but may need to be clarified in order to proceed.Requires collecting, compiling and organizing facts and figures in accordance with established procedures. Customer FocusRelationship ManagementCommitment to TaskTechnical In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.