Managed Care/Insurance Customer Service/Call Center

Our client, a large Insurance provider located inthe Bronx is looking for 40 Customer Service Reps for an indefinite project. These positions are Monday through Friday 8:30am to 5pm. There is potential for these positions to go permanent.

These positions will start immediately and require a firm commitment through the end of the year. Please be up front about appointments and vacations. This will not affect your eligibility.

We are looking for candidates who posess the following:

Associates degree or equivalent business experience

Proficiency with Microsoft Office and Outlook as demonstrated by the effective use of both applications to accomplish work assignments

Bilingual: English/Spanish, English/Madarin/Catonese, English/Russian a plus, Other languages will be considered

Minimum of one year experience in managed care customer service, with demonstrated success in achieving quality and productivity goals

Professional service skills characterized by serving as an advocate for members and providers and producing high levels of customer satisfaction

Strong interpersonal and communication skills characterized by ability to listen carefully, respond appropriately to others and be persuasive without being offensive or overbearing

Demonstrated ability to understand detailed policies, procedures, plan provisions and practices and relate them to customer questions and problems

Demonstrated ability to develop and communicate solutions that are satisfactory to the customer

Enthusiasm, self-motivation and resourcefulness

Ability to work productively with limited supervision

Have a high level of integrity as demonstrated by:

Appropriate treatment of confidential information

Adherence to policies, procedures, rules and regulations

Professional conduct in dealing with persons internal and external to the organization

Sensitivity towards the target population is essential


If you feel that you meet the qualifications for this position, please email your resume as a WORD attachment to kstubits@aldantroygroup.com for an immediate interview.