Licensing Supervisor

MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Licensing Supervisor in Johnstown, PA!! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness to the needs of both clients and employees is a direct result of one of the core company values– People Count. Major Duties and Functions Include: The Service Delivery Center (SCD) in Johnstown is seeking a Financial Industry Regulatory Authority/Outside Business Activity (FINRA/OBA) Supervisor. The position is responsible for the delivery of services related to insurance FINRA registration and OBA review by supervising a team of ten (10) Licensing Specialists. This includes over seeing the day-to-day processing of FINRA/OBA related requests and inquiries. The Supervisor is responsible for the FINRA process of escalated cases from all Enterprise Brokers MSI, MLIDC, NES, WSS and TSS. The Supervisor is also responsible for the review and evaluation of work performed by the team focusing on the compliance with FINRA criteria and MetLife policy. The Supervisor will work closely with the Corporate Ethics and Compliance Department (CEC) and with FINRA to meet MetLife’s goals. The Supervisor reports to a Manager – FINRA & Due Diligence. Key Responsibilities: FINRA/OBA Work Oversee the day-to-day activities of the FINRA/OBA team Ensure compliance with FINRA regulations and adherence to time requirements during the registration process including the review and evaluation of the work to completion, including system updates and communication to appropriate parties. Develop, maintain and produce reporting for departmental, management and key stakeholder use in assessing the condition of work Identify patterns and trends to identify and analyze the root cause of issues and correct the root cause, when applicable Participate in communication and planning meetings related to Corporate Licensing & Registration (CL&R) People: Ensure that all Licensing Specialists are aware of the risks to the Company and the responsibility of the FINRA and OBA work performed in the SDC by: Monitoring calls and volumes, peak calling periods, etc. to effectively manage the distribution of work among team members, including changes resulting from organizational/procedural changes and regulatory changes Performing quality reviews of Licensing Specialists telephone calls and day-to-day work through telephone call monitoring and case audits for FINRA & OBA cases to ensure performance expectations are met. Assessing individual performance of Licensing Specialists as well as learning & development status, readiness for promotion and/or job rotation Preparing and conducting performance evaluation by use of the Performance Management process, including attendance tracking, at mid-year and year end. Knowledge, Skills and Abilities: Ability to supervise the FINRA/OBA Licensing Specialists in the overall team requirements. Strong understanding of the regulatory environment surrounding field business activities and operations Ability to understand, interpret and apply registration regulations by use of logic, good judgment and strong analytical skills Excellent written and verbal communication skills that will be used in dealing with, but not limited to regulators, attorneys, field representatives, management and associates. Ability to establish priorities; work independently with minimal oversight from the manager, including the ability to respond to requests with a sense of urgency, while remaining flexible to changing events. Skill to use a computer and various software programs (including MS Word, Excel and MetLife systems) to document transactions. Ability to exercise discretion and independent judgment along with a demonstrated ability to maintain confidentiality when dealing with sensitive employee information. Demonstrated problem solving and analytical skills in dealing with complex issues, in processing the workload and in supervising the associates. Ability to handle issues and complaints from regulators, attorneys, field representatives, management and associates. Ability to develop relationships with regulators, attorneys, field representatives, management and associates with strong consultative, partnering, influencing, coaching and negotiating skills. Participation in industry trade organizations and conferences. Experience/Education: Possess a Financial Industry Regulatory Authority (FINRA) Series 26 at time of hire or the ability to obtain within nine (9) months of appointment to the Supervisor position (note: the Series 6 is a pre-requisite for the Series 26) Minimum of one (1) year experience in a customer service-related position, including telephone customer service. Previous supervisory experience preferred. High school degree or GED required, additional related education or college preferred. What You Need to Succeed: Core Competencies: Communication - the ability to effectively communicate through actively listening and sharing relevant information with co-workers, supervisors, and customers, or equivalent; Interpersonal skills - the ability to interact effectively with others to maintain smooth working relationships; Job Knowledge - the skills and knowledge to provide the "appropriate quantity and quality of work in a timely and efficient manner"; Customer Service - the ability to work effectively with internal or external customers or clients to "satisfy service expectations"; and Accountability - demonstrates responsible personal and professional conduct and contributes to the Service Delivery Center goals, as well as exercise of good judgment in business decisions. Work shouldn’t be something you do just to make ends meet. It should provide satisfaction…and an opportunity to make a difference. MetLife… where work meets life!Do YOU have what it takes to join a Major Force in Financial Services: Investments, Financial Advice, Banking and Insurance? If so respond TODAY! For immediate consideration, please APPLY ONLINE to submit your resume! 12925 MetLife is an Equal Opportunity Employer. Additional Information Position Type:  Full Time, Employee Ref Code:  22806 Number of Openings: 1 Business Area: Corp. Ethics and Compliance Travel paid for interviews? NO Relocation expenses paid? NO Percent of travel on the job: 5-15 Salary Grade: 29 Company Code: MetLife Group View all "MetLife" jobs