INSTRUCTIONAL DESIGN SUPERVISOR

 

RESPONSIBILITIES:

Supervisory role for the instructional design team responsible for the design and development of e-learning and blended learning content using the ADDIE or ISD models to include: needs/performance analysis, content design and development, implementation and evaluation.

Responsible for leading course development efforts for large-scale initiatives. Work with Line of Business leaders and internal teams to identify project needs and execute on planned projects for all education initiatives within the Contact Centers. Serve as the primary client interface and maintain project plans for all training initiatives. Work with the Training Supervisor(s) to ensure effective implementation and delivery of training for our business customers. Collaborate with other colleges within the AAAU to find efficiencies.  

Familiarity and use of tool(s) from our educational tool suite/University to deliver training content. Oversee all course material development efforts for the Contact Center College with accountability for design staff development, design efficiencies and performance results. Collaborate with the business to define appropriate processes to manage work flow and requests. This position reports directly to the Dean of the Contact Center College.

REQUIRED QUALIFICATONS: BA/BS in Instructional Systems Development, instructional Technologies or related field or relevant technical degree program or equivalent proven experience. Masters in Instructional Design, Organizational Development, MBA in Business a plus 5 thru7 years instructional design and curriculum experience. 3 thru4 years successful project management experience in mid-size to large projects; 2-4 years experience in multi-media instructional design projects; 3-5 years supervisory experience. Excellent organizational and interpersonal skills. Strong Instructional design capability. Process improvement skills. Ability to multi-task. Ability to identify areas of integration with Education and other areas of AAA of Northern CA, NV and Utah and Partner Clubs. Proven ability to interact with all levels of the organization. Demonstrated problem-solving and crisis management skills. Ability to work as an effective member of a team Proven Team Leadership Skills

TOOLS

·  Advanced Microsoft Office Skills (Word, PowerPoint and Excel). Knowledge and experience with basic graphics packages (Photoshop)

·  Demonstrated use of e-learning products (Dreamweaver, Coursebuilder, Captivate, and Flash)

·  Demonstrated use of advanced authoring tools: Director, Flash Action Scripting desired

·  Experience with Learning Management Systems

Must be willing to travel to various site locations in and out of state as required to conduct needs analysis, work with subject matter experts and collaborate with delivery team. Estimated travel: 25%- 35%.