Express Representative

Overview:

Express Representative handles claims of minor complexity for expeditious resolution. Duties of this position includes providing prompt service for first and third party customers while exercising analytical abilities to determine liability and exposures needing triaged for appropriate handling. An Express Representative will gain general understanding of the claims handling process based on Esurance guidelines. Claims will be handled in a phone-adjusting environment using Preferred shops, Field Appraisers, and approved Independent Adjusters for all property damage exposures.

Responsibilities:

• Obtains and analyzes facts of loss to determine liability and exposures for handling
• Identifies higher level exposures and refers files or features to management for triage.
• Sends necessary correspondence as it relates to the claim and Department of Insurance regulations
• Monitors and updates customers at various stages of the claims and repair process to ensure expeditious service
• Uses Esurance systems to properly document files and process claims.
• Promptly identifies and transfers total loss features to the Total Loss Unit for settlement handling
• Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner

Qualifications:

• Excellent verbal, written and interpersonal skills
• Strong analytical skills
• Organizational and multi-tasking abilities
• Exceptional customer service skills
• Team Player who can assist others as needed
• Solid computer skills and use with MS Office Products

Education and Experience:

• Bachelor's degree and/or a minimum of 2 years of claims customer service experience are required



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