Director of Member Relations for business trade association

The National Association of Mutual Insurance Companies (NAMIC) currently has an outstanding opportunity for a Director of Member Relations.  NAMIC is a trade association for the property/casualty insurance industry with over 1,300 member companies and is headquartered on the northwest side of Indianapolis (for more information about NAMIC, please go to www.namic.org).  The Director of Member Relations position at NAMIC manages the relationships with current member companies as well as recruiting new members.  It includes thinking strategically, being an excellent listener to determine member/potential member needs, and having the ability to clearly explain how NAMIC has offerings to meet these needs.  Being able to think on one’s feet is critical to success in this role.

 

A unique qualification and exciting component of this job is having an understanding of the legislative and regulatory environment that property/casualty insurance companies in this country face, and being able to convey NAMIC's advocacy strategies in a clear and concise fashion.  The best candidate would have a background working for a property/casualty insurance company, a knowledge of/interest in advocacy issues, possess effective selling skills, and exhibit a friendly yet professional demeanor.  An enthusiastic, outgoing, optimistic personality is necessary for success in this position. 

 

The full job description is included below. This position comes with a competitive compensation and benefits package including medical, dental and vision insurance at good group rates, a matched 401(k) AND separate pension plan, a generous vacation allowance, a positive work environment, high quality co-workers, and a wonderful group of member company representatives with whom to work.  This job does have a regular overnight travel component (approximately 40% travel).Resumes and salary expectations should be sent to Megan Trainor, Human Resource Director

at  memberrelationsdirector@namic.org . 

 

NAMIC is an equal opportunity employer.

 POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Functions

8  New Member Recruitment

· Maintain a list of prospective member companies.

· Engage in activities that deliver new member companies into the association’s membership in a manner consistent with the association’s business plan.

· Design and produce any collateral materials needed to support recruitment efforts.

· Maintain a database of recruitment activities and contact summaries.

· Performance will be measured on the new member recruitment results vs. the current year business plan goals.

8  Member Retention

· Using membership data, create a methodology to assign a membership risk status to each member company.  This methodology may include current participation tools but should also include new data based on other factors (such as member positions on industry issues).

· Engage in strategies that will preserve the association’s member base as outlined in the current year business plan.

· Communicate member company feedback as necessary.

· Create a formal mechanism to gather and report member company feedback on a regular basis.

· Primary responsibility for the collection of member dues.  Follow up with members whose dues have increased significantly and members who are past due.

8  Public speaking including but not limited to representing the association at various industry events and providing spoken content on industry issues and NAMIC products/services as required.

8  Serves as the informal manager and leader of support staff/direct report(s).

8  Performs related duties as required.

 KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

8  Excellent interpersonal skills including outstanding listening skills to hear, understand and react to member/potential member needs

8  Positive, mature attitude with “can doâ€� spirit

8  Ability to know, understand and speak to industry advocacy issues

8  Demonstrated ability to sell using a “needs satisfactionâ€� methodology

8  Excellent public speaking/speech writing, communication, and facilitation skills

8  Personal planning and organizational skills to manage multiple tasks and meet project milestones

8  Ability to adapt to changes in priority easily and be flexible

8  Ability to take direction and receive feedback

8  Ability to act independently with sole ownership and accountability of projects

8  Ability to deliver solutions that have not been previously tested

8  Must have “team goalâ€� orientation

8  Ability to travel frequently including a good deal of overnight travel

8  Ability to build and maintain a good attendance and punctuality record

8  Ability to maintain positive working relationships with management, co-workers, members and others one comes in contact with during the course of business QUALIFICATIONS

8  Bachelor’s degree in marketing, communications, or advertising preferred

8  Must be able to travel regularly by air and car including frequent overnight travel

8  Prior sales experience required

8  Proven experience in creating and managing positive customer relationships

8  Prior insurance industry experience required

8  Clear criminal record and acceptable MVR required

8  Valid driver’s license required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

8  Ability to sit for extended periods of time and to move intermittently throughout the workday

8  Strong sensory skills, such as good eyesight, good hearing, and dexterity

8  Good speaking and listening skills

8  Ability to perform focused work with close attention to detail

8  Ability to operate office equipment, including computers, copiers, fax machines, and phones

8  Ability to interact with others, both in person and through phone, e-mail, and written correspondence

8  Must be able to withstand the rigors of regular overnight travel