Customer Service/Intake Representative

Job Status: Full TimeJob Category: Customer Support/Client CareEducation Level: Bachelor's DegreeExperience Required: 1+ to 2 Years Email this Job to a Friend | See All Aetna Opportunities | Learn more about Aetna We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice is heard. Customer Service/Intake Representative Job Description RESPONSIBILITIES/REQUIRED SKILLS/EXPERIENCE JOB MISSION SUMMARY Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care. RESPONSIBILITIES -Handle a wide variety of calls (ncluding intakes of new Disability and FMLA claims) identify service problems, and initiate appropriate action to resolve problems. -Utilize systems to track all events and outcomes and educate customers on a daily basis through routine calls. -Flexible people, with positive, enthusiastic attitudes whose goal is to provide excellent service to our Members. -These full-time positions offer a competitive salary and an extensive benefit package. -Provide high quality member focused service using knowledge of plans, products, systems, and procedures to meet or exceed member expectations. -Answer questions and resolve issues based on phone calls from member -Access information from a variety of systems and references; and focus on identifying problems and achieving the best solution. Required Skills: Effective oral communication skills with internal and external customers. CSRs handle a wide variety of calls, identify service problems, and initiate appropriate action to resolve problems. -Successful candidates must demonstrate a strong customer service focus, effective verbal, written, and keyboard skills. -CSRs must project a positive, helpful attitude while being an active listener, and be able to handle multiple tasks & responsibilities. -Individuals must work cooperatively and establish positive cross-functional relationships within the organization. Excellent attendance and punctuality are essential. Call center and/or medical insurance experience preferred. OTHER INFORMATION As a high-volume Call Center, we are always busy. Our hours of operation are M-F between 5:00am - 5:00pm