Customer Care Team - Procedures Analyst

WHY JOIN THE HARTFORD?As a global leader in insurance, asset management and financial service products, we offer professionals every possibility for growth. And whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals. WHAT ARE WE LOOKING FOR?The Hartford's Claim Call Center is seeking a Customer Care Team Procedures Analyst.WHAT ARE THE RESPONSIBILITIES OF THE POSITION?Assist with the development and support of an expanding intranet web site/application crossing multiple Claims Lines business segments.  Work with site contacts to help establish and document best practices across multiple sites.  Solicit, analyze and research information from a variety of sources.  Incorporate changes and system enhancements into appropriate materials, and develop, analyze, publish and maintain business insurance procedures and reference materials on an internal web site. WHAT IS THE COMPENSATION OPPORTUNITY?At the Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. The base salary for this position is in the mid 30's depending on experience.  The tier level is 10.   WHAT ELSE CAN YOU TELL ME ABOUT WORKING IN THIS POSITION?This position is located in Southington CT. No relocation assistance is available. Many employee benefits exist including tuition reimbursement, discounted auto and home insurance. Our benefits take effect from the first day of employment for full-time employees. We also offer 401K and offer mutual funds and annuities at a discount to Hartford employees.  We offer state-of-the-art technology, an on-site cafeteria, plus a business casual work environment. In addition, offer a variety of Incentive Programs.  An Equal Opportunity Employer "Committed to building inclusion and leveraging diversity"The following are the requirements:Strong organizational, time management and computer/technical skills (Excel, Word, Access, Acrobat, Web Design) Excellent writing and verbal communication skills Ability to learn/adapt to new processes and procedures Strong detail orientation Superior customer-focus Ability to establish priorities, anticipate issues, determine realistic completion dates and communicate the status of assignments. Comfortable working on multiple projects simultaneously and independently handling multiple, competing priorities.

The following are preferred: Experience in the Customer Care Team  Good working knowledge of The Hartford's business insurance systems and applications  (CI)