Claim Program Manager (20737)

Description:Are you self-motivated, self-reliant and enjoy being challenged? If so, we can be your place to shine! We are looking for an experienced Claim Program Manager to be located at our Sun Prairie (Madison), WI corporate headquarters. We are seeking high-caliber, quality driven people to join an industry leader as we continue to grow and expand.In this position you will work alongside our highly skilled and professional Claims team. You will be a key member within the Claims team, leading many functions within the department and a highly visible member throughout the entire organization. You will be challenged to achieve top performance and attain maximum results within the claims department. You will be recognized as a "go to person" and subject matter expert in the property claims area. Your keen ability to make quick decisions, use sound judgment, think and act independently, and manage projects will have significant impacts throughout the department and the entire organization. You will need to put your highly polished communication/interpersonal skills to extensive use as you will be collaborating/consulting with other department leaders, peers and other internal/external customers. You will also be asked to provide training to our agency force and company personnel regarding property claims. If you have the drive, possess a "big picture" perspective, are quick thinking, and are intrigued by our opportunity, we want to talk with you! Our focus is relationships.....with our agents, employees and our customers. Our employees consistently tell us they appreciate our generous benefits, flexible work environment and the great people they work with. Please read further for the complete job description.Coordinate, consult, and manage resources for effective claim (property) disposition for assigned line of business. This job coordinates the technical file handling for the assigned line of business and branches, on files in excess of branch authority levels.To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be to enable an individual with disabilities to perform the essential job responsibilities. 1.Review authority levels for claim offices and participate in audits of technical claim operations. 2.Approve and recommend reserve adequacy and settlement authority for Home Office reportable claim files. 3.Interpret insurance contracts and determine the disposition of coverage questions. 4.Coordinate and participate in technical training of claim personnel. 5.Provide technical assistance and direction on claims submitted by claim offices. 6.Monitor and analyze management reports to identify trends for purposes of advising senior management. 7.Provide technical guidance and advise peer staff. 8.Recommend standards for technical performance of claim personnel and vendors and monitors those standards. 9.Consult with claim personnel and other Home Office claim personnel on claim handling issues. 10.Improve processes within the Company to increase the level and quality of service provided to internal and external customers.Qualifications:The qualifications listed below are representative of the knowledge, skills, and/or abilities normally required for competent performance in the job.Required Education and/or Experience:oBachelors degree in Business, Insurance, or related field, or its equivalent. oContinuing education related to the job such as AIC/AIM/CPCU programs. o7 or more years of relevant claim management consulting experience to include technical claim supervision and investigation experience, with demonstrated achievements and progressive responsibilities. Job Related Knowledge and Skills:oComprehensive knowledge of property and casualty insurance claims management processes, methods, systems, and regulatory requirements. Core Competencies:oCommunication Skills oComputer Literacy oCustomer Focus oDiagnostic Skills oIndustry AwarenessSalary/Benefits: Salary commensurate with experienceWe've created a competitive and flexible benefit program to attract and retain the best employees while maintaining our position in the industry as a leading super-regional property and casualty insurance company. Employees are eligible for all services and benefits on the first of the month following their date of hire. Medical and dental 401(k), featuring company match and 100 percent vesting after six months of employment Company-funded pension plan Generous paid time off Incentive programs for all levels of employees Bonus and conferment program Wellness programs Company-funded life insurance (with supplemental options) Flexible spending accounts Short/long-term disability insurance paid by company Employee referral program Employee assistance program Corporate training programs Training and educational assistance programsCompany URL: http://www.generalcasualty.com/Company Profile:General Casualty, a member of the QBE Insurance Group, provides insurance protection for auto, home and business owners in 25 states. We believe our knowledgeable, customer-focused employees are key to our 80 years of success and reputation for excellence. General Casualty encourages personal initiative, professional growth and forward thinking. We reward our team with competitive benefits, incentive/bonus opportunities, a generous time-off package and flexible work environment.The companies of QBE the Americas are committed to equal employment opportunities. All applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or political affiliation. All personal information contained in this application will be kept confidential as required by law.