Call Center Representative

MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Call Center Representative in West Des Moines, IA !!!!!!!!!! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness to the needs of both clients and employees is a direct result of one of the core company values– People Count. Major Duties and Functions Include: Answers incoming calls from Financial Service Representatives and/or clients to research and respond to their inquiries, questions, and/or concerns related to annuity products and provisions. Educate the field sales force on market requirements, processes, contract provisions, and annuity products. Answers and documents incoming calls from Financial Service Representatives and/or clients to respond to their inquiries and/or provide status updates and policy provisions of fixed and variable annuity products. Educates Financial Service Representatives on market requirements, processes, contract provisions, and annuity products. Researches and responds to errors, application and contract discrepancies, and processing delays. What You Need to Succeed: Willing to take and pass the Series 6 License within 3 month of starting. Two or more years of customer service experience. Previous call center experience preferred. Strong phone presence. Positive and professional attitude. Work shouldn’t be something you do just to make ends meet. It should provide satisfaction…and an opportunity to make a difference. MetLife… where work meets life!Do YOU have what it takes to join a Major Force in Financial Services: Investments, Financial Advice, Banking and Insurance? If so respond TODAY! For immediate consideration, please use the APPLY ONLINE feature below to submit your resume!  13287MetLife is an Equal Opportunity Employer. Additional Information Position Type:  Full Time, Employee Ref Code:  23207 Number of Openings: 4 Business Area: Individual Corporate Travel paid for interviews? NO Relocation expenses paid? NO Percent of travel on the job: 5-15 Salary Grade: 27 Company Code: MetLife Group View all "MetLife" jobs