CALL CENTER SUPERVISOR

Call Center Supervisor

 

PFP Services, founded in 1973 and conveniently headquartered in Orange, CT, has been enhancing the lives of credit union members and their families through their superior delivery of services and insurance products that include individual life, disability and critical illness programs.

 

As an employer of choice, PFP is dedicated to helping you succeed. Join our family of professionals and work for a company that makes a difference in the lives of others everyday! PFP is currently seeking a Call Center Supervisor.

 

Your primary responsibilities will include supervising a staff of various types of call center representatives. Also, you will provide coaching and counseling to develop employees to exceed department standards for productivity and quality. In addition, you will oversee flows of primary call types for team members so that individual and departmental goals are met.

 

Requirements:The successful candidate will be professional, career minded, highly motivated and customer friendly Minimum requirements include two years supervisory experience in a fast-paced call centerCandidates are also required to have outstanding office software and communication skills and demonstrated expertise within a call center environmentKnowledge of effective call center techniques and procedures and demonstrated capacity to interpret call statistics is also required Must be able to work a flexible schedule including some evenings and mandatory weekendsBachelors Degree is requiredEmployment stability in a supervisor capacity within a medium to large size call center.



To be considered for this position please email your resume in word format to resumes@pfpservices.com .

 

An Equal Opportunity Employer