Billing Customer Service Representative

 
Billing Customer Service Representative - New Hartford, NY
 
WHY JOIN THE HARTFORD?
 
As a global leader in insurance, asset management and financial service products, we offer professionals every possibility for growth. And whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals.
 
We are looking for individuals who are committed to providing excellent customer service to our commercial insurance agents and policyholders in a call center environment. The preferred candidate will be expected to handle all complex billing calls and transactions that have a financial impact to the company.
 

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?
 
Basic overall job function:
Main priority is providing excellent customer service to all customers — both internal and external. Respond to inbound calls from policyholders and agents, and make outbound calls as needed. Respond to all complex billing inquiries or transactions that impact the company financially, research and follow through to resolve accounting issues &/or problems. Will require working a shift until 6pm and contribute to an 8pm rotation shift (1x per month) 
WHAT ARE WE LOOKING FOR?
 
Education, Experience, & Skills required:
High school diploma/GED 2 years customer service experience Excellent customer service skills Effective verbal and written communication skills Proficient automation skills Mathematical/analytical ability Ability to multi-task, prioritize & manage daily work activities Willingness to work in a team environment Required Competencies:
Strategic thinking Understanding and responding to the customer's needs Ability to support the vision and strategy of the company Business knowledge and decision-making Demonstrates responsiveness and dedication to customers Team player and builds effective business relationships Demonstrates self-motivation and independence
WHAT IS THE COMPENSATION OPPORTUNITY?
 
At the Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.
 
WHAT ELSE CAN YOU TELL ME?
 
This position is located at our New Hartford Business Center, located in New Hartford, New York.
 
***NO AGENCIES PLEASE***
An Equal Opportunity Employer
"Committed to Building Inclusion and Leveraging Diversity"