Bilingual Problem Management Lead

Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com The Corporate Technology Management (CTM) organization is responsible for maintaining the IT infrastructure of Prudential Financial. The available position will be responsible for supporting the Prudential IT Infrastructure with a working knowledge of multiple disciplines including Problem Management, Network Operations, Server/Web application support. The position is for a bilingual Japanese and English speaking individual. It will be heavily loaded as a Problem Manager with a focus on strong technical skills in the distributed, network technologies area's working to resolve all complex infrastructure problems in a timely fashion. The role includes resolving problems with a sense of urgency, minimizing the impact to Prudential's businesses. Very strong verbal and written communication skills and ability to work well under pressure operating to strict deadlines are required. A basic ability to lead and manage diverse groups of technicians and vendors in the problem solving process is also needed. Creation and completion of Remedy Service, Problem and Change tickets within specific time frames ensuring defined SLAs are met. This individual should possess technical knowledge to do hands on troubleshooting with experience in distributed, network technologies, with general mainframe knowledge as a plus. Fundamental analytical, problem solving, and decision making skills are necessary. This position is located in Roseland NJ and the working hours with roughly mirror the Japanese working hours (8pm-4am). Good working knowledge of the following products is preferred: Hardware and Operating systems: - Cisco Routers and Switches - IBM and HP Server hardware lines including IBM BladeCenters and HP Blades - Unix and Linux including AIX and Solaris - Windows XP, Windows 2000 Server, Windows Server 2003, DNS, TCP/IP, SMS and Microsoft's management and troubleshooting tools - VMWare Virtual Center - F5 BigIP and 3DNS - Veritas Netbackup and BackupExec - Familiar with Microsoft Office products, Word, Excel, Visio and Lotus Notes - Familiar with general Mainframe operations a plus Monitoring Tools: - TBSM/Tivoli - Netview - IBM Topaz and Business Availability Center - Intrusion Detection - McAfee Intrushield The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.