Bilingual Account Manager

ABOUT US:

Are you stuck in a dead-end job? Are you working in a boring, stressful environment? Is your company still stuck with doing things "the old-fashioned way"? Well, take a look at us! Our Company started 21 years ago with 5 people and we are now over 700 strong and counting! We know our people are our number one asset and we show it!

 We offer a great medical plan (you can choose from 5 HMO's or a PPO), chiropractic, dental, life and voluntary long-term disability. Two weeks vacation after one year; six personal days and a floating holiday. We offer a Section 125 Plan for unreimbursed medical expenses and childcare.Every month we organize an employee event such as a bowling party, beach party, Angels game tailgate party, big huge company picnic, annual trip to Catalina Island (on a Friday!), elegant Christmas party and many more fun events.We have a casual, yet hard working environment. Every Friday is Casual Day. We believe that our success is a result of the hard work of the great people we hire so we share our profits through a Bonus Program every six months and we offer a 401(k) plan!

 

Our emphasis is on hiring top-notch people and using cutting edge technology to retain our #1 spot as the leading general agency for group health insurance in the nation. If this sounds like the type of Company you'd like to work for, please check out this current employment opportunity and come join our team!

 

JOB DESCRIPTION:

Candidate will be the primary point of contact for clients for all administrative service issues.  Communicate with clients on a regular basis; developing a trusting/productive relationship with clients to assure revenue retention. Initiate development of action plans to address process, customer service and technical concerns.  Works collaboratively to make informed decisions with all resources and key contacts, including identifying cross selling opportunities.  Manage special projects for client, acts as liaison to all internal departments as well as client contacts (including client vendors as appropriate). 

 Schedules client management team meetings with all functional areas to review activity and account status; develops meeting agenda including performance reports from each area; provides functional managers with updates on client issues and feedback from team membersDirect the functional areas in their development of action plans to resolve and/or address deficiencies in deliverablesProactively seek to identify unanticipated business drivers; information must be shared immediately with all affected partiesManage services; routinely monitor and measure to assure standards are metDevelops, establishes and maintains positive working relationships with clients in order to meet or exceed new sales and renewals goalsDevelops special handling procedures for clients with unique service requirementsWork with functional managers and performance reporting team to proactively identify internal and external service needs.  Work to ensure timeliness of all reporting to client and/or their respective vendors Responds to inquiries from clients within timeframes assignedDevelop and maintain client escalation log; Complete and deliver Incident reporting to management as necessary, documenting in the systemAdvise client of any service disruptions; share information related to cause and recovery timeProvide root cause analysis of any issues that causes disruption in serviceManagement of assigned accountsManage the installation and implementation process for new and existing accounts to explain benefits contract provisions and utilizations proceduresDevelop strategies to increase member loyalty and to build relationships to maintain and increase membership within clientsResponsible for effective communication and coordination within internal team and clientsFacilitates communications between functional leaders and subject matter experts.  Liaison between clients and the internal operations staffDevelops and maintains positive working relationships with key contacts and team members in all functional areasSingle point of contact for groups and broker and all escalated service issues for key decision makersOversees resolution of issues among service partners as neededPromote the use of ancillary products and new benefits to existing accountsOther tasks as assigned

Candidate must have a minimum of 3 years knowledge of COBRA/HIPAA/Flexible Benefits Administration Services and/or related industry/regulatory experience.  Provide strong leadership and present interpersonal and consultative skills needed to effectively manage clients.  Must possess strong written and verbal communication skills.  Ability to work independently and assess situations quickly and make logical and appropriate decisions.  Ability to multi-task and effectively work in a fast paced environment; must meet deadlines.  Self motivated, requiring little or no supervision; flexible, team player, able to motivate others.  Ability to develop corrective strategies and assist in presenting and directing same.   Proficiency in MS Office tools including Outlook, Word, Excel, PowerPoint.  Possess excellent facilitation skills.  Develop and maintain effective business relationships with clients and functional management.  Mature and professional in attitude and appearance.  Strong analytical, problem solving skills.  Excellent organizational, planning, and prioritization skills.  College degree or a minimum of 3 years related business/industry experience required.  Previous account management and health care benefits experience a plus. Bilingual in Spanish a must.

 

Candidates applying must include salary requirements in order to be considered for the position!