Account Specialist I

MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking an Account Specialist I in Tampa, FL! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness to the needs of both clients and employees is a direct result of one of the core company values– People Count. Major Duties and Functions Include: Provides customer service to group insurance policy owners (employers), employees, sales offices, strategic alliances (SA), brokers and vendors. Responds to complex customer requests, via telephone or written correspondence regarding inquiries, discrepancies, etc. What You Need to Succeed: Prioritizes daily workload on a assigned block of business to ensure specified turnaround time (TAT) objectives are maintained. Conducts bill audits of groups to reconcile outstanding premium due balances. Makes corrections identified by system-generated error reports. Handles high transaction volumes on daily basis. Handles customer referrals from call center. Maintains all reports related to specified block of business. Identifies and recommends new procedures to provide efficiencies in administering business Adheres to small market service response standards. Performs other related duties as assigned or required. 1-3 years experience required Work shouldn’t be something you do just to make ends meet. It should provide satisfaction…and an opportunity to make a difference. MetLife… where work meets life!Do YOU have what it takes to join a Major Force in Financial Services: Investments, Financial Advice, Banking and Insurance? If so respond TODAY! For immediate consideration, please APPLY ONLINE to submit your resume!MetLife is an Equal Opportunity Employer. Additional Information Position Type:  Full Time, Employee Ref Code:  22584 Number of Openings: 2 Business Area: Institutional Travel paid for interviews? NO Relocation expenses paid? NO Percent of travel on the job: 5-15 Salary Grade: 27 Company Code: Metropolitan Life Insurance Co. View all "MetLife" jobs