Account Service Representative

Transformation is the opportunity

Blue Shield of California is the third largest health plan in California, with about $7.5 billion in revenue. Our mission is to ensure Californian's access to high-quality health care at a reasonable price.

Join Blue Shield of California and grow your career with a leader that's stirring up a change.

Helping make health care for Californians easy, accessible and reasonably priced
is a great calling. Knowing that your company has channeled over $100 million
back into California communities and will continue to do so is flat out
uplifting. Join the hardest working, not-for-profit health plan in California
and be part of the solution.

Services accounts and builds relationships to maintain members or grow
membership within companies; develops strategies to increase member loyalty.
Serves as liaison between employers/brokers/consultants and the internal
operations staff for the plan, communicating benefits, claims costs and
experience ratings.

Enrolls new business and provides service to existing accounts.

Responds to customer concerns and issues, identifies trends and serves as a
liaison with Blue Shield for client needs. Follows up with internal sources to
ensure resolution of claims and service problems.

Conducts administrative meeting to various groups; responds to questions and
explains Blue Shield benefits, products, services, policies and procedures.

Makes sales calls and follows up with groups, brokers or agents as appropriate.

Develops special handling procedures for groups or accounts with unique service
requirements.

Trains team members and clients on specific billing, claims and service
procedures.

Bachelor's degree and five years relevant experience or equivalent combination
of education and experience.

Comprehensive knowledge of the administration of a Health Plan

Excellent customer service skills.

Excellent math, analytical and problem-solving skills.

Life license and CA driver's license and evidence of insurance.

Good interpersonal and leadership skills.

Ability to travel regularly throughout assigned territory.

PC proficient in MS Office

Blue Shield of California is an Equal Opportunity Employer.

Our comprehensive benefits begin on your first day with medical, dental and vision coverage; 20 days PTO annually; 9 paid holidays; matching 401(k); and company pension.

Blue Shield of California is an Equal Opportunity Employer.

An Independent Member of the Blue Shield Association.

Blue Shield of California
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