Account Manager - MCBC - Marsh USA - San Antonio

General Summary
Is the primary client relationship manager responsible for overall account service, maintenance and client satisfaction.  Provides timely and accurate servicing of the client throughout the policy life-cycle.Essential Job Functions
 
Essential Functions
· Under the direction of the MCBC Client Executive, provides day-to-day client service over the phone by anticipating client needs and responding to client questions and issues in a timely manner.
· Gathers information from client related to risk management/commercial needs.  Assesses client's risk and reviews and analyzes their exposures, loss experience and current coverages and recommends appropriate products and services.
· Expands client relationships by analyzing, communicating and eliminating coverage gaps, ensuring that a client's risk is being managed in an optimal manner.
· Implements and maintains a quality service plan ensuring the accuracy of binders (processing), policies (checking), and other relevant documents.
· Creates and presents renewal proposals to existing clients.  Conducts reviews via telephone on annual basis or as appropriate.
· Identifies appropriate potential carriers to approach on behalf of a client, negotiates the placement and binds coverage, focusing on optimal coverage for the client.
· Responsible for growth of assigned book of business through expansion/penetration activities as well as client retention goals (revenue and client #).
· Provides clients with accurate factual information utilizing appropriate resources.  Makes necessary contacts both inside and outside of the organization in order to obtain information requested by clients.
· Issues summaries of insurance and processes endorsements.
· Monitors the receipt of policies from markets.
· Adheres to a customer-focused sales and service approach, focusing on commercial consultative sales approaches.
· Utilizes the agency management system in an accurate and timely manner to enter and maintain certain account information, including - where appropriate - invoicing.
· Ensures that all regulatory, compliance and transparency/disclosure requirements are met and complies with all internal policies and procedures.
· Interacts regularly with assigned office personnel and underwriters and follows up in a timely fashion.
· Able to perform all tasks and functions of the Commercial Insurance Assistant.
· Accountable for the quality and timeliness of work performed by the Insurance Assistants.
· Some travel is required.


Skills
· Is able to support most aspects of the client lifecycle to varying degrees - review, discovery & consult, analysis, proposal generation, etc.
· Demonstrates basic business knowledge/acumen skills.
· Possesses the ability to grow client relationships and round out accounts.
· Possesses effective written and verbal communication skills, including the ability to communicate with remote clients, locations, and vendors.  Demonstrates the ability to deliver highly technical and complex information to less technical individuals.  Strong client service and phone skills are a must.
· Has strong active listening skills with the ability to ask thoughtful and probing questions in order to determine a client's needs.  Is detail-oriented with effective follow-up skills.
· Proven time management skills are necessary.  Demonstrates the ability to manage multiple priorities, deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency as required.
· Demonstrates high proficiency in the use of company-sanctioned e-mail, word processing, and spreadsheet software, as well as navigation within the Internet.  Possesses fundamental knowledge of office databases and company-sanctioned presentation software.  Experience using agency management software strongly preferred.  Has a working knowledge of the ACORD forms.
· Able to function effectively as a team-oriented self-starter in a high visibility client environment.
· Possesses strong problem solving skills.
· Demonstrates professional and ethical business practices, adherence to company standards, and is committed to personal and professional development.
 
Experience
· Has as minimum of 4 years of commercial insurance experience, preferably in an agency environment with some background in multi-line placement.
 
Knowledge
· Bachelor's degree is preferred, or equivalent work experience.
· Possesses a thorough knowledge of commercial P&C insurance coverages.
· Holds appropriate Texas P&C license; is willing and able to obtain other out-of-state licenses as required.