Tech Analyst, Ops & Infra (Network Operations)

Position Description:

We are a global organization in the Minneapolis area committed to building our IT talent and best practices. Developing, retaining and engaging key IT talent in driving our company's growth is integral to our business operations. There is great opportunity in IT. Our IT organization is focused on providing world-class information access and processes, developing customer-focused tools that provide competitive advantage, and integrating state-of-the-art technology into product and service platforms.

Overview:
We are looking for a hands-on technical specialist. Applicant should have experience with Data and Telephony Networking. Experience with IP management is a strong plus. Applicant needs to have the ability to create automation scripts using appropriate platform specific tools. You will assist in Level 3 support requests and in an on call rotation. Must be able to work collaboratively in a team environment.

Ability to work with direction, but without much supervision is important. Extensive experience with Cisco enterprise class switches / routers and related tools such as Vontu. Able to create detailed installation and support documentation. Exposure to Six Sigma process methodology a plus. Will participate in determining appropriate technology used to meet business requirements.

Responsibilities/Relationships:
- High Level of technical proficiency in data and voice Network
- Perform solution testing within Lab environment
- Able to understand strategic Industry directions and current / future product versioning plans
- Document installation processes in standard (existing) format
- Provide timely response to Level 3 support requests
- Work with customers to understand and determine technical requirements to solve specific business problems
- Possess a strong sense of urgency
- Work effectively within a process driven organization
- Process analysis and updates to existing processes


Position Requirements:

Qualifications:
- Associate Degree, with a technology or business emphasis, or equivalent education/experience.
- 3 years


Position Attributes:

EOE M/F/D/V


Business Unit:

0CCIA - Carlson Companies, Inc.

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=559947-3-33