Take Over Representative- Outbound

CAREER LEVEL: Manager (Manager/Supervisor of Staff) LOCATION FL 32801 At Hilton Grand Vacations, you can Create the Grand Experience and truly set yourself apart. Established in 1992, Hilton Grand Vacations is owned by Hilton Hotels Corporation, a preeminent hospitality company. We develop, market and operate spectacular, high-quality resorts in some of the world's most exciting destinations -- from the breathtaking vibrancy of New York City to the warm, pristine beaches of Florida and Hawaii. This is a diverse, professional organization built upon talented people with a passion for exceptional service. Here you'll have the unique opportunity to positively enhance and impact a lot of lives. At the same time, you can enjoy personal fulfillment, financial rewards, the stability of an 85-year-old brand name and unlimited career advancement from a top employer. Our generous benefits program includes: Medical and dental benefit options Team Member Travel Program 401(k) plan with immediate vesting Life insurance and dependant life insurance Healthcare flexible spending accounts Short term disability Educational assistance Reward and recognition programs JOB OPPORTUNITY: Job Title: Take Over Representative- Outbound Summary: Hilton Hotels Corporation is recognized internationally as a preeminent hospitality company. The company develops, owns, manages or franchises approximately 2,500 hotels, resorts and vacation ownership properties. Our family of brands and hotels offers guests and customers the finest accommodations, services, amenities and value for business or leisure travel.The company offers a comprehensive collection of employee benefits that include but are not inclusive to medical, dental, vision, 401K and team member travel program.Hilton Grand Vacations is an Affirmative Action and Equal Opportunity Employer.POSITION PURPOSE:To take over outbound calls from Vacation Advisors and close sales while helping them enhance their closing percentages and sales per hours (SPH). Work hand in hand with Supervisors to help meet sales goals, training and reporting needs. Assist in the development of training programs for new hires as well as existing staff members to increase production levels. ESSENTIAL FUNCTIONS:Take over phone calls from Vacation Advisors to enhance their close rate Monitor agents and "call walk" to help set up take overs in the callMonitor agents for training purposes on closing, setup and objections/rebuttals Use real time statistics to look for take over opportunities Seek the direction and authorization of the Telemarketing Manager when needing an exception in closing a sale Job Requirements : QUALIFICATION STANDARDS:High School diploma or GEDStrong communication skills with a telesales background.Minimum 6 months of timeshare phone package sales experience; multifaceted, able to handle a diverse range of problems and complaints from both customers and staff.Proven track record in telesales.Must be computer literate in Microsoft office, Internet and database software.AA/EOE To Apply for this position, please CLICK HERE EOE/AA