Sales Manager - CIS Newark Airport

Position Description:

To achieve hotel revenue, profit and customer satisfaction goals by negotiating group business and coordinating the execution of the business with other departments.

Areas of Responsibility:
*Participates in the development of the hotel's sales and marketing strategies
*Develops and implements strategies for achieving individual sales goals
*Achieves individual and team goals within assigned market segment
*Develops data and recommends programs to meet clients' needs
*Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying client needs
*Solicits files on a timely basis to confirm business
*Uses outside sales calls to solicit existing and new clients
*Contacts in-house customers to foster additional business, repeat bookings
*Reviews individual goals on a quarterly basis; recommends and takes appropriate actions to achieve objectives in key result areas
*Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts
*Communicates clients' requests to all departments in an effective and timely manner
*Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with Front Office
*Assists in the completion of monthly booking report
*Prepares reports as necessary to improve management decision making and critical evaluation of work activities
*Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
*Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
*Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee



Position Requirements:

Requirements, but not limited to:
*3-5 years previous hotel experience
*1-3 years previous sales experience
*Customer Service
*Attention to detail
*Excellent communication skills, written and verbal
*Strong multitasking, organizational, and time management skills
*Strong computer skills, Opera knowledge a plus
*Ability to "Think Out Side the Box"



Position Attributes:




Business Unit:

7HOTL - CHW Managed Hotels

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=550887-3-333