Guest Services Associate- Bay Voyage Inn

Wyndham Vacation Ownership is the world’s largest vacation ownership company with an impressive list of world-renowned destinations. We’ve grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest. Wyndham Vacation Ownership’s vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:  We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper. We delight our customers by meeting their needs or exceeding their expectations. We are “memory makers".Warm, thoughtful, gracious hospitality is our culture and through our Count on Me and MAGIC (Making A Great Impression on the Customer) service philosophies, our employees strengthen their customer service skills and embody the five steps of MAGIC for successful execution of signature service.   In your role, you will help us deliver outstanding service and hospitality to our guests to ensure they have a memorable vacation while staying with our resorts each and every time. Job Summary: Greet, register, establish necessary credit for and issue keys appropriately to guests. Answer telephones/PBX with proper telephone etiquette and direct calls accordingly. Receive guest requests and/or complaints and ensure that appropriate actions have been taken.  Answer inquiries pertaining to the resort’s amenities, services, policies, area attractions, dining, and directions. Communicate with other departments as needed via telephone and two-way radio. Completed check-out procedures, computes bills, collects payment and makes change for guests as required. Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations. Balance all cash receipts and work performed during shift and performs a bucket check on shift. Distributes guest and staff mail and messages as necessary. Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets. High School diploma or equivalent. At least one year of front desk experience in a hospitality/hotel environment. Basic office skills helpful including basic math, proper cash handling procedures. Reservation software or proven aptitude and familiarity with computers and computer software in general. Must maintain a professional appearance and a cordial attitude towards all guests and staff. Able to handle the stress of high customer demand in a hospitality environment. Must be people oriented and able to work independently or with others as needed. Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.