Front Desk Supervisor Minneapolis Marriott Southwest

Marriott, Minnetonka, MN 55343 At Marriott, you define what success means to you, then we help make it happen. With opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path with challenging work that provides direction for growth and promotion. If you're the kind of person who wants to be challenged, supported, and applauded, this is where you belong. Job Description Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Success You Can Experience At Marriott, success begins with our associates. We make sure our associates have the tools and training they need to improve their skills every day, rewarding our employees with the kinds of benefits and opportunities you'd expect from an industry leader. Marriott provides success you can experience.   In addition to our unique and motivating work environment, Marriott's total compensation package includes: • Medical, Dental, Life, and Disability Insurance • Annual Salary Increases • 401(k) Retirement Savings Plan • Continuing Education/Tuition Reimbursement • Hotel Room and Food & Beverage Discounts • Ongoing Training and Career Development • Full and part-time schedules    Apply on-line 24 hours http://greatjobs.marriott.com http://trabajos.marriott.com  EEO/M/F/V/D   Take the next step toward experiencing success. Visit us at www.marriott.com/careers. Join us. We're Marriott. EOE.M/F/D/V