Director of Convention Services - Sheraton Ferncrroft

A revitalized gem of Massachusetts! The Sheraton Ferncroft completed a multi-million dollar renovation that introduces new amenities for guests to experience.  Located 30 minutes North of Boston and convenient to popular historic towns of New England!

Atlantis Sport Club & Spa: Opening August 2008 - Complete fitness center with sauna, steam room and Olympic size indoor swimming pool. Scenic trails also surround the property for long walks and jogging.

CoCo Key INDOOR Water Resort: STAY, PARTY or PLAY for the DAY! Come explore a 65,000 sq. ft. of wet and wild adventure inspired by the charm of the Florida Keys. Open all year, rain or shine!

 

BASIC PURPOSE: Plan, organize, and manage the in house details for large group and convention bookings (eg. guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. ORGANIZATIONAL SCOPE: Responsible for the management and planning of meetings/conventions and related activities including rate negotiations for large major accounts. Recommends and implements procedural changes and performs as team leader for all hotel department staffs participating in the event delivery process.

ESSENTIAL FUNCTIONS: 1. Plan, upsell and detail the program with the client including; verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.

2. Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.

3. Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers needs.

4. Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.

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