Catering Sales Manager

Position Description:

The Radisson Plaza- Warwick Hotel, a prestigious hotel located off of Rittenhouse Square, is currently looking for a go-getter! This person must be familiar with the Downtown Philadelphia market, and must have a background in hospitality. This position will predominantly work with high-end weddings and social events.


Position Requirements:

Catering Sales Manager
Role Description
Dept/Company: Radisson Hotels & Resorts Date: April 2004
Reports To: Director of Sales and Marketing
Utilization Criteria: Typically found in Resort, International, Luxury, Downtown, Convention and Full-Service Suburban/Airport hotels with banquet / meeting space.
Purpose: To maximize hotel revenue by seeking out, identifying, and fully qualifying hotel group and catering business
Constituents (or Customers):
- ?Guests
- ?Meeting planners, corporate customers
- ?Employees
Indicators of Success:
- ?Achievement of individual and team sales goals
- ?Achievement of customer satisfaction and loyalty goals
- ?Achievement of financial goals
Areas of Responsibility:
Participates in the development of catering sales and marketing
strategies
- ?Develops and implements strategies for achieving individual catering
sales goals Achieves catering sales goals by developing and implementing sales
strategies
- ?Contacts potential business in local banquet market through appointments or cold calls
- ?Contacts group business to determine catering needs
- ?Clarifies customer requirements and suggests alternative menus, themes, etc.
- ?Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with other food and beverage departments Negotiates sale of catering sales functions Creates 100% guest satisfaction by providing Yes I Can! genuine
hospitality and by exceeding guest expectations
- ?Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- ?Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- ?Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
- ?Performs other duties as required to provide Yes I Can! Genuine hospitality


Position Attributes:

Success Factors:
Focus On the Customer... Seek to understand the guest, internal and
external customer and meet and exceed the needs of both the customer
and the company.

Communicate Effectively... Clarify and provide information so that
coworkers, customers, and suppliers understand and can take action.

Drive for Results... Work to achieve high levels of personal and
organizational performance in order to meet or exceed objectives.

Influence Decisions and Actions... Persuade and enroll engage
others in making plans, reaching decisions, and taking action.

Foster Teamwork... Work well in a team environment and motivate
teams to sustain exceptional levels of performance.

Apply Professional, Product, or Technical Expertise... Demonstrate
the ability to apply technical, professional, or product expertise to
everyday hotel situations.

Attend to Detail... Ensure that work is accurate, thorough and to the
highest standards.

Improve Continuously... Constantly assess and adapt current
practices to perform a task better, faster, or more efficiently.

Develop Self and Others... Continually work to develop own
capabilities and the capabilities of others.

Think Critically... Take a well-ordered, logical approach to: identifying
hotel, market, or inter-departmental issues; analyzing problems;
organizing work; and planning action.

Build Strong Relationships... Foster trust and cooperation among
coworkers, customers, and suppliers; develop and sustain personal
contact in order to provide mutual benefit.

Think Creatively... Develop innovative approaches and imaginative
solutions that meet real needs.

Key Skills and Requirements:
Business Communication... Use results-oriented writing techniques
and strategies for correspondence (e.g., memos, letters, reports,
proposals, etc.) with correct grammar and punctuation.
Presentation... Demonstrate ability to maximize impact, maintain
interest, and establish a rapport with the audience when conveying
information.
Organization... Demonstrate ability to proactively prioritize needs, put
first things first, and effectively manage resources and time.
Sales Skills... Understand the positioning of the hotel, services provided


Business Unit:

7HOTL - CHW Managed Hotels

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=557772-3-503