Butler Coordinator

Position Description:The Butler Coordinator ensures that the guest experience is pleasant in regards to atmosphere, service, quality and delivery by personally providing outstanding service levels, coordinating service with other resort departments and adhering to the resort standards. The Butler Coordinator must track guest preferences, follow up on guest requests and coordinate with other areas/services to ensure requests, products and amenities are handled flawlessly. He or she must maintain a professional appearance and friendly attitude toward guests, other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company. Qualifications: Excellent reading, writing, and oral proficiency in the English language. Bilingual or general ability to communicate in Spanish, preferred. Experience in 4/5 star hotels/resorts. Word, Excel, Outlook, SAPP, Opera and Delphi Ability to provide legible communication. Ability to compute basic mathematical calculations. Previous office coordinator experience (including basic supervisor knowledge/skill of documenting employees, training other individuals, ordering supplies, etc.). Location: Orange County, CA 92657 Status: Full Time, Employee Job Category: Food Services/Hospitality About Us The Resort at Pelican Hill™ sits perched upon 504 acres overlooking the beautiful Newport Coast and near thousands of acres of splendid, permanently preserved open space. With sweeping views of the ocean and of Catalina Island it is an amazing location for guests to enjoy and our employees to experience. Situated above the coastline between Newport Beach and Laguna Beach in Southern California, this dramatic meeting of land and sea is host to a hotel and villas, six restaurants, a spa, event center and two Tom Fazio-designed golf courses. Our Philosophy The Resort at Pelican Hill™ was designed to deliver an unforgettable experience for our guests. We are determined to build something very special here that will match the nature of the Newport Coast and the energy of the community. Guests who stay with us deserve to be treated with the best customer service and care. The Resort at Pelican Hill was designed and built detail by detail, guided and inspired by the beauty and spirit of the land that surrounds it. This spirit is enhanced by the thoughtful care of our talented and service-oriented employees. We expect our employees to be relentless in their efforts to uphold our highest standards of service excellence. We have built this Resort to last and become an important fixture of the community. We invite you to take part in this journey to create one of the world's most unbelievable escapes. Benefits The Resort at Pelican Hill™ offers a generous benefits package for all qualifying employees who work a minimum of 30 hours per week to include: Paid vacation of two weeks per year. Eight paid holidays per year, including two "personal holidays". Paid sick leave of six days per year. Comprehensive medical, dental and vision benefits programs (with an option of PPO or HMO medical plans and dental plans for employee and dependents) are available. You are immediately eligible to participate in the company's 401(k) savings plan that provides a dollar-for-dollar company match, up to 4% of your eligible base salary, after one year of employment and 1,000 hours worked. After one year of employment and 1,000 hours worked, the company will also make an automatic retirement contribution to your 401(k) savings plan, equal to 1.5% of your eligible base salary. Life insurance, short-term disability and long-term disability are provided by the company. A generous tuition reimbursement program for degreed programs or work-related classes. Other benefits include: flexible spending accounts, a wellness program, and an employee assistance program. Contact Us Please visit us at www.pelicanhillcareers.com to submit your application.  If you need bilingual assistance, please feel free to contact our Employment Center at 888.802.1777