Bellperson - Oceanside, CA

Wyndham Vacation Ownership is the world’s largest vacation ownership company with an impressive list of world-renowned destinations. We’ve grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest. Wyndham Vacation Ownership’s vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:  We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper. We delight our customers by meeting their needs or exceeding their expectations. We are “memory makers".Warm, thoughtful, gracious hospitality is our culture and through our Count on Me and MAGIC (Making A Great Impression on the Customer) service philosophies, our employees strengthen their customer service skills and embody the five steps of MAGIC for successful execution of signature service.   In your role, you will help us deliver outstanding service and hospitality to our guests to ensure they have a memorable vacation while staying with our resorts each and every time. Job Summary: Greet guests and assist them with luggage from car to room. Supply guests with a self-service cart if requested.  Escort guests to units and, when in the room, open curtains, point out amenities of the unit, how to control heat/air and other items as needed or appropriate. Park and retrieve guests’ cars and perform other valet duties as required. Secure and properly tag and temporarily store luggage and other items in the bell closet.  Assist guests when picking up stored items at a later time by matching tags and taking luggage to their car or cab as required.  Deliver messages, luggage, packages, flowers, cribs, highchairs, shower chairs, ice or run errands as required to exceed guests expectations.  Assist guests in room moves as requested.  Call for taxi service and facilitate efficiency in matching guests with cabs as needed. Answer inquiries pertaining to the Resort’s amenities, services, policies, area attractions, dining, entertainment and directions. Communicate with housekeeping, engineering and other departments as needed via telephone or two-way radio.  Assist in other departments as needed. Keep lobby and Porte Cochere picked up and free of trash or other debris. Maintain luggage carts and polish brass bell carts as necessary.  High School diploma or equivalent. Customer service experience (Bellperson/Valet experience preferred). Able to perform arithmetic operations involving all American monetary units. Frequent lifting of supplies and equipment. Extensive standing, walking, reaching, stooping, bending and kneeling. Must maintain a professional appearance and a cordial attitude towards all guests and staff. Able to handle the stress of high customer demand in a hospitality environment. Must be people oriented and able to work independently or with others as needed. Must be able to easily and frequently change from one activity to another. Must be able to attend to the needs, requests or the expressed or implicit wishes of  people immediately and judge the characteristics and needs of people and things.