Vendor and Product Implementation Manager / 681

Location: White Plains, NY 10601 Job Status: Full Time, Employee Job Category: Project/Program Management Career Level: Manager (Manager/Supervisor of Staff) Reference Code: 681 Visit us on the web http://apshealthcare.com/ APS was founded as a behavioral healthcare company and has evolved into a specialty healthcare company that offers customized, integrated healthcare solutions across two major product lines: care management and behavioral healthcare services. The company has capitalized on its experience in behavior change to create physical and mental healthcare programs that are industry renowned. The use of an integrated approach to healthcare for the mind and body has allowed APS to be more effective in improving the quality and effectiveness of care. Today, APS is a pioneer in providing health and disease management services while retaining its position as one of the leading behavioral healthcare organizations in the United States. In fact, APS is the only specialty healthcare company with extensive experience in health management, behavioral healthcare, employee assistance programs (EAP), informatics and quality review/oversight programs. Vendor and Product Implementation Manager / 681 Position Description:SUMMARY OF RESPONSIBILITIESThis position is a highly organized and detail oriented professional to support the account management, implementation, and product development teams with responsibility for vendor relations and oversight of day-to-day activities of client driven programs available through APS vendors. ESSENTIAL DUTIES INCLUDE THE FOLLOWING: (Other duties may be assigned.)-Facilitates regular meetings with vendors and serves as point of contact at APS for vendors.-Responsible for compiling and documentation of detailed process flows and policies related to vendor’s program.-Responsible for invoicing and contracting procedures with vendor. -Handles issues and conflicts as they occur and seeks to resolve them in a timely and efficient manner. Develops action plans to resolve issues. -Communicates information accurately and timely regarding new launches, redesigns, or changes to any vendor programs.-Provides Account Management personnel with a high level of process support and customer service. -Supports Product Development with implementation of new programs with new and established APS vendors. -Assists in the development and maintenance of a centralized repository of all documents, templates, tools, processes, business requirements, contracts, and standard operating procedures related to vendor including managing version control. -Creates, disseminates, and maintains detailed notes and tracking logs regarding vendor and client meetings and activities. -Identifies potential product enhancements and opportunities for improvement and communicates to Product Development. Continually works with functional owners to identify and implement improvements.-Coordinate resources necessary to ensure project completion and/or service level attainment.-Monitors and trends vendor’s program usage by clients, inventory, and costs.QUALIFICATIONS AND SKILLS:-Minimum of 4 years account management, and/or customer service or client management experience, business operations, contract management, direct experience communicating with vendors and clients. -Excellent organizational skills and ability to work independently with limited supervision.-Ability to handle multiple priorities.-Proven project management skills, excellent communication skills, both verbal and written.-Analytical skills to interpret reports and technical information to form conclusions and/or make recommendations.-Ability to effectively present information and respond to questions from groups of managers, clients, customers, and vendors.-Team player with demonstrated strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization.-Must be solution-focused and demonstrate solid judgment. -Ability to think globally. -Experience with MS Office and Visio required.