USA jobs: Corporate Manager of Service Support

The Saint Barnabas Health Care System is seeking an experienced Corporate Manager of Service Support. This position reports to the Director of Service Support


* Manage IT&S Systems Administration and Network Engineering resources in the following areas -

* Network Services - Cisco Core Infrastructure, routers, switches, VPN appliances

* Wintel Systems Administration - VMWare, Citrix, Dell & HP Hardware, Blade Systems

* UNIX Administration - HPUX V11

* Storage Resource Management - EMC, Compellent SANs, Brocade switches

* Messaging Administration - Microsoft Exchange, OWA, Fax servers, Zix Mail Encryption, Postini SPAM Blocking

* Database Administration - SQL V7.0 - 2008

* Responsible for Systems Administration operations and service levels for primary and backup Data Centers, including 24/7 technical staff accountable for maintenance and implementation of hardware/software for all platforms across the enterprise

* Responsible for the enterprise networking infrastructure in a primary Cisco environment

* Responsible for Problem Ticket Management System and reporting

* Responsible for Change Control management processes and production acceptance of all assets across the corporate data center infrastructure

* Oversees Asset Monitoring, Alerting and Escalation processes and toolsets

* Oversee and manage Problem Reporting, Escalation and Post Incident process Must have excellent communication skills and be able to communicate and work with multiple levels of management

* Manage Vendor support contract and relationships - Microsoft, Citrix, VMWare, EMC, Cisco, and other vendors

* Work closely with Service Delivery organization to transition and implement all new Infrastructure and applications for the health care system

* Work with Director and team members to continually improve Systems/Network Administration & Operations strategy, policies, procedures, and standards

* Manage a capital and expense budget across multiple service lines

* Provide system, environment and human resource reporting statistics required for capacity planning and service level assessments



Education/Training/Certification/Licensure:

Bachelor or Master Degree in Computer Science, Information Systems, or other related fields, or equivalent work experience.

A minimum of 5 years experience in Information Technology.

Skilled in customer relations, planning, organization and problem analysis and resolution.

Experience in healthcare field is a plus

Will be required to travel between the SBHCS affiliates as needed



As New Jersey's largest integrated healthcare delivery system, we strive to exceed the expectations of our patients and our employees. The Saint Barnabas Health Care System treats over 2 million patients annually;

225,000 inpatients and same day surgery patients
451,000 Emergency Department patients
1.5 million outpatients each year
17,000 babies delivered
The Saint Barnabas Health Care System includes more than 19,600 employees (second largest employer in the state), 4,650 physicians (one-fourth of the state's actively practicing physicians) and 443 residents


Throughout the Saint Barnabas Health Care System, our dedicated physicians, nurses and health professionals are committed to providing the highest quality of patient care and health education to the community and the region


We offer a great work environment, competitive rates and excellent benefits, including:

401 (k) savings plan
Comprehensive health and dental benefits
Generous tuition reimbursement
Medical and dependent care flexible spending plans


Apply on employer's website at:
https://saintbarnabas.hodesiq.com/apply_online_1.asp?jobid=2487244&emid=7151