Trainer/Customer Service Quality Auditor - Albany, NY

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.OptumHealth improves the quality and efficiency of health care through personalized, caring and lifelong services for consumers and employers.    Position Description: Positions in this function are responsible for training within a function such as Claims or Customer Service. Does not train outside of specialty. May also be involved in the design process.   Primary Responsibilities:Work is frequently completed without established procedures Work independently May act as a resource for others May coordinate others' activities Extensive work experience within own functionQualifications:1 year of experience presenting in front of an audience required 1 year of experience presenting in front of an audience required Microsoft Word, Excel and PowerPoint required 2 years of Call center customer service experience required 1 year of experience coaching, teaching, or training required Experience developing training material is a huge plus Experience with Quality Audit is preferred High school diploma requiredDiversity creates a healthier atmosphere: equal opportunity employer M/F/D/V  UnitedHealth Group is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.