Telephone Account Rep / 667

Job Status: Full Time, Employee Job Category: Customer Support/Client Care Career Level: Entry Level Reference Code: 667 Visit us on the web http://apshealthcare.com/ APS was founded as a behavioral healthcare company and has evolved into a specialty healthcare company that offers customized, integrated healthcare solutions across two major product lines: care management and behavioral healthcare services. The company has capitalized on its experience in behavior change to create physical and mental healthcare programs that are industry renowned. The use of an integrated approach to healthcare for the mind and body has allowed APS to be more effective in improving the quality and effectiveness of care. Today, APS is a pioneer in providing health and disease management services while retaining its position as one of the leading behavioral healthcare organizations in the United States. In fact, APS is the only specialty healthcare company with extensive experience in health management, behavioral healthcare, employee assistance programs (EAP), informatics and quality review/oversight programs. Telephone Account Rep / 667 Position Description:CLEINT SERVICES COORDINATORAPS Healthcare, an innovator in the delivery of healthcare services to state and local governments, provides an array of award winning health and disease management programs. Working collaboratively with government leaders, we implement cost-effective, high quality programs that improve overall beneficiary health and enhance provider support. We are looking for dynamic individuals to help pave the way for Medicaid reform in our Missouri program. As part of the Missouri team you will be involved in one of the largest Medicaid Disease Management programs in the country. This position will support member and provider services activities related to the Missouri CCIP. Responsibilities:• Responds to member inquiries in an appropriate manner• Provides members with information• Supports the State’s enrollment process • Assist with PCP selection and changes• Conducts member outreach activities• Triages Provider inquiries• Provides providers with information and materialsEducation:• High School Diploma or GED• Associates / Bachelor’s Degree desirable• Successful completion of APS Call Center training courseRequirements:• Minimum 2 years customer service experience.• Healthcare experience strongly preferred. • Experience working with providers desirable.• Excellent communication and relationship skills.• Good computer skills.• Attention to detail.• Computer literacy and customer service focus.Our company is committed to maintaining a challenging environment that promotes personal accountability, personal growth, and an active role in the driving vision of the company. We offer competitive pay, full benefits including medical, dental and vision as well as 401k, basic life insurance with the option of supplemental and paid time off in addition to holidays.To learn more about APS Healthcare Inc., please visit our website www.asphealthcare.com and APPLY ONLINE.EOE/AAE